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Para consumir as APIs do Yunique você precisará escolher um dos métodos de autenticação: Token de Sessão ou Token de Serviço.

A principal diferença entre os métodos é que o Token de Sessão é temporário e válido por 24 horas e para utilizá-lo você precisará fazer uma requests de autorização com um usuário e senha válidos para depois fazer a request de consumo dos serviços.

Já o método de Token de Serviço você irá utilizar um token fixo do usuário com as mesmas permissões do mesmo.

Para algumas APIs também será necessário sua COMPANY_ID, que é o ID da sua Empresa no Yunique.

Para conseguir o seu COMPANY_ID use a API List Users.

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Token de Sessão

Gerando seu token de sessão.

Com seu usuário e senha você pode gerar um token de sessão válido por 24 horas para consumidr qualquer uma das APIs.

Esta API é exclusivamente para gerar o token de sessão.

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Token de Serviço

Você pode usar 2 tipos de autorização para consumir as APIs.

A primeira e mais simples é a utilização de seu token de serviço. Cada usuário possui um token de serviço com permissões relativas as permissões do próprio usuário.

Para usar o Token de Serviço você deve adicionar o Header api_token com o seu token de serviço.

Para pegar seu token de serviço você precisa acessar a Interface do Yunique, ir em Perfil e Segurança e ir até a secção Token.

{ \nHeader: {\n   api_token: SEU_TOKEN\n  }\n}\n\n

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Esta API gerar informações sintéticas de um ou mais Grupos de Atendimento (Filas) de telefonia em um determinado período.

Os campos retornados seguem este padrão:

\"full\": {\n        \"calls\": 61, // Total de ligações\n        \"answered\": {\n            \"total\": 50, // total de ligações atendidas\n            \"transfers\": 3, // total de ligações transferidas\n            \"hangUpByCustomer\": 49, // total de ligações desligadas pelo Cliente\n            \"hangUpByAgent\": 0, // total de ligações desligadas pelo Agente\n            \"sentToCsat\": 1, // total de ligações enviadas para o CSAT\n            \"hasMetSlaTarget\": 47 // Total de ligações atendidas que ficaram dentro da SLA definida na request\n        },\n        \"callbacks\": {\n            \"total\": 3,\n            \"returns\": 0\n        },\n        \"abandoned\": {\n            \"total\": 13, // total de ligações abandonadas pelos Clientes enquanto aguardavam\n            \"ignoredBySla\": 11 // destas ligações abandonadas, quantas foram ignoradas no cálculo de SLA por definição de configuração da fila\n        },\n        \"timedout\": {\n            \"total\": 0 // total de ligações que saíram da fila por tempo esgotado de espera\n        },\n        \"talkTimeAvg\": 206.68478260869566, // tempo médio de conversação (TMA) em segundos\n        \"waitTimeAvg\": 63.41304347826087, // tempo médio de espera (TME) em segunfos\n        \"csat\": {\n            \"goodScores\": 0, // ligações avaliadas no CSAT como Bom Atendimento\n            \"badScores\": 0 // ligações avaliadas no CSAT como Mau Atendimento\n        }\n    }\n\n

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Obrigatório

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Obrigatório

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Obrigatório

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Obrigatório

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Obrigatório. Em segundos

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Obrigatório. Em segundos

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Default 25. Máximo 200.

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Esta API gerar informações analíticas de um ou mais Grupos de Atendimento (Filas) de telefonia em um determinado período.

As informações analíticas na prática são todas as ligações no período com todo o fluxo que cada ligação seguiu até ser finalizada.

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Obrigatório

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Obrigatório

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Opcional

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null,\n \"steps\": [\n {\n \"id\": 108538,\n \"callId\": 91428,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"6799999999\",\n \"fromId\": \"5465f1b8-c93d-4fa0-8044-5c1033599630\",\n \"toNumber\": \"1053\",\n \"toId\": \"804c5ffb-cda0-43c2-a2e2-3b6bc0bedddb\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 15,\n \"talkTime\": 147,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T19:23:00.000Z\",\n \"updatedAt\": \"2023-04-27T19:25:23.997Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 91361,\n \"linkedId\": \"1682620470.3531\",\n \"callId\": \"1682620471_20230427_1534_4999999999_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T18:34:31.000Z\",\n \"hungupAt\": \"2023-04-27T18:50:29.634Z\",\n \"answeredAt\": \"2023-04-27T18:41:57.000Z\",\n \"updatedAt\": \"2023-04-27T18:50:11.120Z\",\n \"elasticId\": \"6441f10c-7918-46c3-8cb9-ce8bef6dd00f\",\n \"protocol\": \"16826204712023042715344999999999554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": null,\n \"steps\": [\n {\n \"id\": 108465,\n \"callId\": 91361,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"noanswer\",\n \"fromNumber\": \"4999999999\",\n \"fromId\": \"36bb41d4-3af8-48b1-9b3f-e3b9c651021f\",\n \"toNumber\": \"1053\",\n \"toId\": \"804c5ffb-cda0-43c2-a2e2-3b6bc0bedddb\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 4,\n \"talkTime\": 0,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T18:34:57.000Z\",\n \"updatedAt\": \"2023-04-27T18:50:11.127Z\"\n },\n {\n \"id\": 108466,\n \"callId\": 91361,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"4999999999\",\n \"fromId\": \"36bb41d4-3af8-48b1-9b3f-e3b9c651021f\",\n \"toNumber\": \"1029\",\n \"toId\": \"a0e4e30d-c2b3-42bb-8b8a-afcafadc8b47\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 8,\n \"talkTime\": 32,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T18:35:01.000Z\",\n \"updatedAt\": \"2023-04-27T18:50:11.127Z\"\n },\n {\n \"id\": 108467,\n \"callId\": 91361,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"4999999999\",\n \"fromId\": \"36bb41d4-3af8-48b1-9b3f-e3b9c651021f\",\n \"toNumber\": \"1053\",\n \"toId\": \"804c5ffb-cda0-43c2-a2e2-3b6bc0bedddb\",\n \"transferToNumber\": \"81ef5b53-fa15-4412-82d5-d1806460632d\",\n \"transferToId\": \"1069\",\n \"waitTime\": 8,\n \"talkTime\": 356,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T18:35:41.000Z\",\n \"updatedAt\": \"2023-04-27T18:50:11.127Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 91307,\n \"linkedId\": \"1682620439.3529\",\n \"callId\": \"1682620439_20230427_1533_4839548000_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T18:33:59.000Z\",\n \"hungupAt\": \"2023-04-27T18:34:49.229Z\",\n \"answeredAt\": \"2023-04-27T18:34:33.000Z\",\n \"updatedAt\": \"2023-04-27T18:34:30.671Z\",\n \"elasticId\": \"15e49adf-2474-47d2-af96-51238963fab3\",\n \"protocol\": \"16826204392023042715334839548000554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": null,\n \"steps\": [\n {\n \"id\": 108407,\n \"callId\": 91307,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"4839548000\",\n \"fromId\": null,\n \"toNumber\": \"1053\",\n \"toId\": \"804c5ffb-cda0-43c2-a2e2-3b6bc0bedddb\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 12,\n \"talkTime\": 16,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T18:34:21.000Z\",\n \"updatedAt\": \"2023-04-27T18:34:30.675Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 91077,\n \"linkedId\": \"1682616831.3518\",\n \"callId\": \"1682616831_20230427_1433_4999999999_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T17:33:51.000Z\",\n \"hungupAt\": \"2023-04-27T17:36:33.261Z\",\n \"answeredAt\": \"2023-04-27T17:34:29.000Z\",\n \"updatedAt\": \"2023-04-27T17:36:14.573Z\",\n \"elasticId\": \"a8ea874f-c373-4c97-92b5-649ba2e96a61\",\n \"protocol\": \"16826168312023042714334999999999554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": null,\n \"steps\": [\n {\n \"id\": 108088,\n \"callId\": 91077,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"4999999999\",\n \"fromId\": \"36bb41d4-3af8-48b1-9b3f-e3b9c651021f\",\n \"toNumber\": \"1069\",\n \"toId\": \"81ef5b53-fa15-4412-82d5-d1806460632d\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 7,\n \"talkTime\": 124,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T17:34:22.000Z\",\n \"updatedAt\": \"2023-04-27T17:36:14.583Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 90910,\n \"linkedId\": \"1682613263.3505\",\n \"callId\": \"1682613264_20230427_1334_1199999999_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T16:34:24.000Z\",\n \"hungupAt\": \"2023-04-27T16:38:08.588Z\",\n \"answeredAt\": \"2023-04-27T16:34:24.000Z\",\n \"updatedAt\": \"2023-04-27T16:37:54.790Z\",\n \"elasticId\": \"0817e3b2-fe2e-4c0a-9b70-ad962a467dcd\",\n \"protocol\": \"16826132642023042713341199999999554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": true,\n \"steps\": [\n {\n \"id\": 107901,\n \"callId\": 90910,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"noanswer\",\n \"fromNumber\": \"1199999999\",\n \"fromId\": null,\n \"toNumber\": \"1018\",\n \"toId\": \"7adea4cb-440d-434f-9edd-a9fb46e61d99\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 8,\n \"talkTime\": 0,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T16:35:03.000Z\",\n \"updatedAt\": \"2023-04-27T16:37:49.845Z\"\n },\n {\n \"id\": 107902,\n \"callId\": 90910,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"abandoned\",\n \"fromNumber\": \"1199999999\",\n \"fromId\": null,\n \"toNumber\": null,\n \"toId\": null,\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 177,\n \"talkTime\": 0,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T16:35:11.000Z\",\n \"updatedAt\": \"2023-04-27T16:37:49.845Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 90898,\n \"linkedId\": \"1682612871.3503\",\n \"callId\": \"1682612871_20230427_1327_1199999999_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T16:27:51.000Z\",\n \"hungupAt\": \"2023-04-27T16:30:23.190Z\",\n \"answeredAt\": \"2023-04-27T16:28:57.000Z\",\n \"updatedAt\": \"2023-04-27T16:30:04.475Z\",\n \"elasticId\": \"021337eb-fd72-4ae1-b213-4daac412708b\",\n \"protocol\": \"16826128712023042713271199999999554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": null,\n \"steps\": [\n {\n \"id\": 107886,\n \"callId\": 90898,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"1199999999\",\n \"fromId\": null,\n \"toNumber\": \"1029\",\n \"toId\": \"a0e4e30d-c2b3-42bb-8b8a-afcafadc8b47\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 15,\n \"talkTime\": 86,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T16:28:42.000Z\",\n \"updatedAt\": \"2023-04-27T16:30:04.480Z\"\n }\n ],\n \"tags\": []\n },\n {\n \"id\": 90832,\n \"linkedId\": \"1682606320.3497\",\n \"callId\": \"1682606321_20230427_1138_4899999999_554839548000\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"csatScore\": null,\n \"hungUpByAgent\": false,\n \"sentToCsat\": false,\n \"createdAt\": \"2023-04-27T14:38:41.000Z\",\n \"hungupAt\": \"2023-04-27T14:55:48.670Z\",\n \"answeredAt\": \"2023-04-27T14:40:00.000Z\",\n \"updatedAt\": \"2023-04-27T14:55:29.862Z\",\n \"elasticId\": \"54c06498-ff26-4062-90c0-8ac4fded3edd\",\n \"protocol\": \"16826063212023042711384899999999554839548000\",\n \"wasCalledback\": null,\n \"hasCallback\": null,\n \"steps\": [\n {\n \"id\": 107811,\n \"callId\": 90832,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"noanswer\",\n \"fromNumber\": \"4899999999\",\n \"fromId\": \"a2c71a37-63a0-4e91-a2d0-34719beaad15\",\n \"toNumber\": \"1069\",\n \"toId\": \"81ef5b53-fa15-4412-82d5-d1806460632d\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 20,\n \"talkTime\": 0,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T14:38:55.000Z\",\n \"updatedAt\": \"2023-04-27T14:55:29.881Z\"\n },\n {\n \"id\": 107812,\n \"callId\": 90832,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"noanswer\",\n \"fromNumber\": \"4899999999\",\n \"fromId\": \"a2c71a37-63a0-4e91-a2d0-34719beaad15\",\n \"toNumber\": \"1069\",\n \"toId\": \"81ef5b53-fa15-4412-82d5-d1806460632d\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 31,\n \"talkTime\": 0,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T14:39:15.000Z\",\n \"updatedAt\": \"2023-04-27T14:55:29.882Z\"\n },\n {\n \"id\": 107813,\n \"callId\": 90832,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"status\": \"answered\",\n \"fromNumber\": \"4899999999\",\n \"fromId\": \"a2c71a37-63a0-4e91-a2d0-34719beaad15\",\n \"toNumber\": \"1069\",\n \"toId\": \"81ef5b53-fa15-4412-82d5-d1806460632d\",\n \"transferToNumber\": null,\n \"transferToId\": null,\n \"waitTime\": 14,\n \"talkTime\": 948,\n \"queue\": \"Suporte\",\n \"createdAt\": \"2023-04-27T14:39:46.000Z\",\n \"updatedAt\": \"2023-04-27T14:55:29.882Z\"\n }\n ],\n \"tags\": []\n }\n]"}],"_postman_id":"b52fca7a-18e7-486d-bd04-c50c1f8fb5e0"},{"name":"Get a Call 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Esta API gerar informações analíticas de um ou mais Grupos de Atendimento (Filas) de telefonia em um determinado período.

As informações analíticas na prática são todas as ligações no período com todo o fluxo que cada ligação seguiu até ser finalizada.

\n","urlObject":{"protocol":"https","path":["event","call","1688414516.129"],"host":["rshiph","opens","com","br"],"query":[{"disabled":true,"key":"timezone","value":"America/Sao_Paulo"}],"variable":[]}},"response":[{"id":"04c16d15-f591-406c-935a-a76b9b576a44","name":"Get a Call Details","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://rshiph.opens.com.br/event/call/1688414516.129","protocol":"https","host":["rshiph","opens","com","br"],"path":["event","call","1688414516.129"],"query":[{"key":"timezone","value":"America/Sao_Paulo","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Thu, 27 Jul 2023 10:47:10 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"536-aVtFYdJrA/272LeBcxclGK5dOIE\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=iP8XO%2BQHBlztmoGLUtJRSBDiWVTfLAdgw2lpBLA6IxJPRYcCjLVuvH%2FUVPupNKmIEafF7BtHkUkqcoMvembSBceWkUgnZwFYKWJ4vbD3bF%2BrH4kWKQLOiShJDBaU3yVDXY1wH0tp\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7ed44d7c1fb9012d-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 1678412,\n \"eventType\": \"abandon\",\n \"eventBody\": null,\n \"companyId\": \"{{COMPAMY_ID}}\",\n \"identifier\": null,\n \"contact\": null,\n \"callId\": \"1688414516.129\",\n \"text\": null,\n \"device\": null,\n \"origin\": \"Douglas\",\n \"destination\": null,\n \"createdAt\": \"2023-07-03T20:02:23.846Z\",\n \"updatedAt\": \"2023-07-03T20:02:23.846Z\"\n },\n {\n \"id\": 1678411,\n \"eventType\": \"queuenoanswer\",\n \"eventBody\": null,\n \"companyId\": \"{{COMPAMY_ID}}\",\n \"identifier\": \"Douglas Conrad\",\n \"contact\": null,\n \"callId\": \"1688414516.129\",\n \"text\": null,\n \"device\": \"1025\",\n \"origin\": \"Douglas\",\n \"destination\": null,\n \"createdAt\": \"2023-07-03T20:02:23.277Z\",\n \"updatedAt\": \"2023-07-03T20:02:23.277Z\"\n },\n {\n \"id\": 1678404,\n \"eventType\": \"enter_queue\",\n \"eventBody\": null,\n \"companyId\": \"{{COMPAMY_ID}}\",\n \"identifier\": null,\n \"contact\": null,\n \"callId\": \"1688414516.129\",\n \"text\": \"Douglas\",\n \"device\": \"9b56412a-9af7-43cc-bca6-8e98b66594b6\",\n \"origin\": null,\n \"destination\": null,\n \"createdAt\": \"2023-07-03T20:02:13.291Z\",\n \"updatedAt\": \"2023-07-03T20:02:13.291Z\"\n },\n {\n \"id\": 1678402,\n \"eventType\": \"agile\",\n \"eventBody\": \"{\\\"widget\\\":\\\"Douglas\\\",\\\"contexto\\\":\\\"widget\\\"}\",\n \"companyId\": \"{{COMPAMY_ID}}\",\n \"identifier\": \"Yunique Widget\",\n \"contact\": null,\n \"callId\": \"1688414516.129\",\n \"text\": null,\n \"device\": null,\n \"origin\": null,\n \"destination\": null,\n \"createdAt\": \"2023-07-03T20:02:12.798Z\",\n \"updatedAt\": \"2023-07-03T20:02:12.798Z\"\n }\n]"}],"_postman_id":"1c68c520-c3b7-4d0c-b22a-9a07f003b6aa"},{"name":"Click-to-call","id":"a9247ba3-fcad-4358-bce2-dc4d7b5cd71c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"https://calls.opens.com.br/api/v1/call?to=48991558864&from=1067","urlObject":{"protocol":"https","path":["api","v1","call"],"host":["calls","opens","com","br"],"query":[{"key":"to","value":"48991558864"},{"key":"from","value":"1067"},{"disabled":true,"description":{"content":"

Opcional. Este parâmetro será devolvido na request de webhook na Finalização da Ligação junto com os parâmetros padrões.

Você pode utilizá-lo para campos de controle customizados seus, como número do ticket, número da Oportunidade do CRM, código interno do cliente e etc.

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charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Etag","value":"W/\"7d-9X52LHDqQHnRBh/6ojuLRoeEy+0\""},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=1ku4r9M8Sx2Y7ERSE2TLl0lLF09LtklF7mHsCa2g5UQ1Nxf9hagYJv4XGoWsMcL9t3b38avfPlnYdMG4fiQVpD55wjXY6bEf3NjLSRkoNNdbgqmwhaFMGcPN07684OWGjp4HsQ%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7befc62c6a86a4de-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"queueId\": null,\n \"operatorId\": \"8d5ca0fb-de04-4b68-9656-297d4d813972\",\n \"timestamp\": \"2023-04-26T18:48:37.772Z\",\n \"endpoint\": \"1025\"\n}"},{"id":"32c882eb-ac82-4486-ad2f-888ad297e428","name":"Chat Analityc Report","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://chat.opens.com.br/analytics/analytical?createdAtLte=2026-02-10T19:15:00.000-03:00&createdAtGte=2026-02-10T19:00:00.000-03:00&waitTimeGte=0&companyId=YOUR_COMPANY_ID","protocol":"https","host":["chat","opens","com","br"],"path":["analytics","analytical"],"query":[{"key":"createdAtLte","value":"2026-02-10T19:15:00.000-03:00"},{"key":"status[]","value":"terminated","disabled":true},{"key":"createdAtGte","value":"2026-02-10T19:00:00.000-03:00"},{"key":"waitTimeGte","value":"0"},{"key":"companyId","value":"YOUR_COMPANY_ID"},{"key":"searchAfter[]","value":"{{CURRENT_SCORE}}","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"","header":[{"key":"Date","value":"Wed, 11 Feb 2026 15:22:50 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Etag","value":"W/\"156b-O1OmswNGKwuV4i+yzU0jwkss+2Q\""},{"key":"X-Powered-By","value":"Express"},{"key":"cf-cache-status","value":"DYNAMIC"},{"key":"Nel","value":"{\"report_to\":\"cf-nel\",\"success_fraction\":0.0,\"max_age\":604800}"},{"key":"Report-To","value":"{\"group\":\"cf-nel\",\"max_age\":604800,\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v4?s=fHV1g8iRoUsvw2bGiq4Xz0jjzvl56sPu7OcBRPnSQ%2B3NKfxbfc9w3JK5uYyQ6c%2F2aCuQaXjpkZx3dpnlCLH8LS12uYcsoPc%2FRkSaMk72IQlxakOf0dOh65lcZQ%3D%3D\"}]}"},{"key":"Content-Encoding","value":"br"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"9cc4d80f1a0e81d6-GRU"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"total\": 2,\n \"currentScore\": 1770761465749,\n \"data\": [\n {\n \"id\": 5841540,\n \"status\": \"terminated\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"currentAttendanceGroupId\": null,\n \"answeredAt\": null,\n \"createdAt\": \"2026-02-10T22:12:42.365Z\",\n \"updatedAt\": \"2026-02-11T13:33:52.017Z\",\n \"waitTime\": 0,\n \"wasTransferred\": null,\n \"type\": \"outbound\",\n \"wasFinishedSilently\": true,\n \"totalTime\": 55269,\n \"attendanceTime\": 0,\n \"campaignId\": null,\n \"chatConfigId\": \"e61fcea5-36a7-4cb6-b8f7-1d0c7e45d529\",\n \"protocol\": \"5841540.1770761562364_5524999186323_554839548000\",\n \"score\": null,\n \"createdBy\": \"2e875906-792c-4791-b14c-7955c7299af0\",\n \"clientIdentifier\": \"2e875906-792c-4791-b14c-7955c7299af0\",\n \"closedBy\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"creatorProvider\": \"whatsapp\",\n \"subject\": \"554839548000\",\n \"routedAt\": null,\n \"activeDates\": {\n \"gte\": \"2026-02-10T22:12:42.365Z\",\n \"lte\": \"2026-02-11T13:25:27.792Z\"\n },\n \"activeWeekDays\": [\n 2\n ],\n \"members\": [\n {\n \"id\": 8427572,\n \"recipientId\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"provider\": \"opens\",\n \"chatRoomId\": 5841540,\n \"origin\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"channel\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"firstReplyTime\": 55\n },\n {\n \"id\": 8427573,\n \"recipientId\": \"2e875906-792c-4791-b14c-7955c7299af0\",\n \"provider\": \"whatsapp\",\n \"chatRoomId\": 5841540,\n \"origin\": \"5524999186300\",\n \"channel\": \"5524999186300\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"firstReplyTime\": -1\n }\n ],\n \"tags\": [],\n \"tagsGroups\": [],\n \"invitations\": [],\n \"chatSteps\": [\n {\n \"id\": \"9cccaff6-be2c-484c-8cc7-722db2bff4ca\",\n \"chatRoomId\": 5841540,\n \"duration\": 54765,\n \"actionId\": \"3a55f564-3483-460a-b82f-035cb9aa95b8\",\n \"queueId\": null,\n \"nextQueueId\": null,\n \"wasTransferred\": null,\n \"createdAt\": \"2026-02-10T22:12:42.384Z\",\n \"updatedAt\": \"2026-02-11T13:33:51.707Z\"\n },\n {\n \"id\": \"e7e9728d-db0a-4fb9-b8e7-d7096faacac2\",\n \"chatRoomId\": 5841540,\n \"duration\": 0,\n \"actionId\": \"fd008b82-f45e-4c23-b536-3d7776f02811\",\n \"queueId\": null,\n \"nextQueueId\": null,\n \"wasTransferred\": null,\n \"createdAt\": \"2026-02-11T13:25:27.799Z\",\n \"updatedAt\": \"2026-02-11T13:33:51.334Z\"\n }\n ],\n \"customDataAttributes\": {\n \"Win\": \"null\",\n \"Nome\": \"Fernando\",\n \"Cargo\": \"null\",\n \"E-mail\": \"seu_email@gmail.com\",\n \"Contato\": \"Não localizado\",\n \"Negociação\": \"Nome da Negociação AI\",\n \"FONTE DE DADOS\": \"CRM\",\n \"Razão de Perda\": \"null\",\n \"Fonte Negociação\": \"Busca Paga | Facebook\",\n \"Negociação Criada Em\": \"07/02/2026 11:59\",\n \"Estágio da Negociação\": \"Tentativa de contato\",\n \"Negociação de Campanha\": \"Enviar para CRM 🚀\",\n \"Pipeline da Negociação\": \"Funil de Vendas\",\n \"Negociação Atualizada Em\": \"09/02/2026 08:05\",\n \"Responsável pela Negociação\": \"Maria Fernanda Vergueiro\",\n \"──────────────────── CLIENTE\": \"\",\n \"──────────────────── CONTATO\": \"\",\n \"──────────────────── NEGOCIAÇÃO\": \"\"\n },\n \"organizations\": []\n },\n {\n \"id\": 5841526,\n \"status\": \"terminated\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"currentAttendanceGroupId\": null,\n \"answeredAt\": null,\n \"createdAt\": \"2026-02-10T22:11:05.749Z\",\n \"updatedAt\": \"2026-02-11T13:33:43.265Z\",\n \"waitTime\": 0,\n \"wasTransferred\": null,\n \"type\": \"outbound\",\n \"wasFinishedSilently\": true,\n \"totalTime\": 55357,\n \"attendanceTime\": 0,\n \"campaignId\": null,\n \"chatConfigId\": \"e61fcea5-36a7-4cb6-b8f7-1d0c7e45d529\",\n \"protocol\": \"5841526.1770761465749_5511971557550_554839548000\",\n \"score\": null,\n \"createdBy\": \"25fac218-6233-4530-b031-036cde761b7d\",\n \"clientIdentifier\": \"25fac218-6233-4530-b031-036cde761b7d\",\n \"closedBy\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"creatorProvider\": \"whatsapp\",\n \"subject\": \"554839548000\",\n \"routedAt\": null,\n \"activeDates\": {\n \"gte\": \"2026-02-10T22:11:05.749Z\",\n \"lte\": \"2026-02-11T13:25:19.621Z\"\n },\n \"activeWeekDays\": [\n 2\n ],\n \"members\": [\n {\n \"id\": 8427557,\n \"recipientId\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"provider\": \"opens\",\n \"chatRoomId\": 5841526,\n \"origin\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"channel\": \"813e3f22-1de9-4c95-836f-5b5079416fb1\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"firstReplyTime\": 34\n },\n {\n \"id\": 8427558,\n \"recipientId\": \"25fac218-6233-4530-b031-036cde761b7d\",\n \"provider\": \"whatsapp\",\n \"chatRoomId\": 5841526,\n \"origin\": \"5511971557000\",\n \"channel\": \"5511971557000\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"firstReplyTime\": -1\n }\n ],\n \"tags\": [],\n \"tagsGroups\": [],\n \"invitations\": [],\n \"chatSteps\": [\n {\n \"id\": \"8f854979-6389-4219-b438-cb28e9e61ee0\",\n \"chatRoomId\": 5841526,\n \"duration\": 54853,\n \"actionId\": \"3a55f564-3483-460a-b82f-035cb9aa95b8\",\n \"queueId\": null,\n \"nextQueueId\": null,\n \"wasTransferred\": null,\n \"createdAt\": \"2026-02-10T22:11:05.790Z\",\n \"updatedAt\": \"2026-02-11T13:33:42.673Z\"\n },\n {\n \"id\": \"30a770e7-debe-4b5e-9238-6483142af423\",\n \"chatRoomId\": 5841526,\n \"duration\": 0,\n \"actionId\": \"fd008b82-f45e-4c23-b536-3d7776f02811\",\n \"queueId\": null,\n \"nextQueueId\": null,\n \"wasTransferred\": null,\n \"createdAt\": \"2026-02-11T13:25:19.625Z\",\n \"updatedAt\": \"2026-02-11T13:33:41.973Z\"\n }\n ],\n \"customDataAttributes\": {\n \"Win\": \"null\",\n \"Nome\": \"Thalisson Nunes\",\n \"Cargo\": \"Sócio ou Fundador\",\n \"E-mail\": \"seu_email@mgmail.com\",\n \"Contato\": \"Não localizado\",\n \"Negociação\": \"McFlu\",\n \"FONTE DE DADOS\": \"CUSTOMER SUCESS\",\n \"Razão de Perda\": \"null\",\n \"Fonte Negociação\": \"null\",\n \"Negociação Criada Em\": \"09/02/2026 12:13\",\n \"Estágio da Negociação\": \"Oportunidade\",\n \"Negociação de Campanha\": \"null\",\n \"Pipeline da Negociação\": \"Funil Eventos e Promoções\",\n \"Negociação Atualizada Em\": \"09/02/2026 12:13\",\n \"Responsável pela Negociação\": \"Maria Fernanda Vergueiro\",\n \"──────────────────── CLIENTE\": \"\",\n \"──────────────────── CONTATO\": \"\",\n \"──────────────────── NEGOCIAÇÃO\": \"\"\n },\n \"organizations\": []\n }\n ]\n}"}],"_postman_id":"68cee439-7ecf-43a6-80ff-393b837d66cc"},{"name":"Chat Config Get Config","id":"209e85bd-f9af-464f-8eef-e5654204ec0d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"https://cconfig.opens.com.br/config/CHAT_CONFIG_ID","description":"

Busca a listagem e configurações dos Grupos de Atendimento de chat.

Retrieve a Widgets list

This HTTP GET request retrieves the configurations for Widget provider. All Wudget touch points created will listed here. The response will include an array of configurations, each containing details such as ID, assistance status, company ID, active status, configuration details, priority, creation and update timestamps, provider details, and more.

Response format

The response will provide information about the configurations, including their ID, assistance status, company ID, active status, configuration details, priority, creation and update timestamps, provider details, and more.

Here is an example of the response for this request:

{\n  \"configurations\": [\n    {\n      \"id\": \"\",\n      \"isAssistanceEnabled\": true,\n      \"rewind\": 0,\n      \"companyId\": \"\",\n      \"active\": true,\n      \"configurations\": {\n        \"name\": \"\",\n        \"type\": \"\",\n        \"functions\": {\n          \"chat\": true,\n          \"voice\": true,\n          \"voice_in_chat\": true,\n          \"whatsapp\": true\n        },\n        \"client_data\": {\n          \"name\": true,\n          \"email\": true,\n          \"phone\": true,\n          \"company\": true,\n          \"subject\": true\n        },\n        \"iconSize\": \"\",\n        \"theme\": {\n          \"name\": \"\",\n          \"hexColors\": {\n            \"primary\": \"\",\n            \"secondary\": \"\",\n            \"accent\": \"\",\n            \"neutral\": \"\"\n          },\n          \"tailwindColors\": {\n            \"primary\": \"\",\n            \"secondary\": \"\",\n            \"accent\": \"\",\n            \"neutral\": \"\"\n          },\n          \"textColor\": \"\",\n          \"type\": \"\"\n        },\n        \"flow\": \"\"\n      },\n      \"priority\": 0,\n      \"createdAt\": \"\",\n      \"updatedAt\": \"\",\n      \"providerId\": 0,\n      \"providers\": {\n        \"id\": 0,\n        \"name\": \"\",\n        \"configurationsSchema\": null,\n        \"defaultSession\": 0,\n        \"createdAt\": \"\",\n        \"updatedAt\": \"\"\n      }\n    }\n  ]\n}\n\n

\n","urlObject":{"protocol":"https","path":["config","provider","2"],"host":["cconfig","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"80084146-3108-481d-802c-0a00724f5cb1","name":"Chat Widget List Configs","originalRequest":{"method":"GET","header":[],"url":"https://cconfig.opens.com.br/config/provider/2"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Thu, 11 Apr 2024 18:20:12 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"17ab6-IHB7nLGLasZkIA41I8MeLFJ2OPQ\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v4?s=jx9u3o4Neid%2FWVU80tYiIE0t3bpSVki0G9PL5ToKRozhEsqqoXuWUXXofkdEUaiBRxrtwX1jyGM5XP1EKh0vobFfaEoj78ma1MZ3Xu8LYbk8AmDwrt1tFTf1Hh6PLUq7l2zk7A1s0g%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"872cfd43ce0fa4d7-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"configurations\": [\n {\n \"id\": \"0fdbe97c-3f7e-42b4-a0b7-4af9938b1e3d\",\n \"isAssistanceEnabled\": false,\n \"rewind\": 0,\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdF\",\n \"active\": true,\n \"configurations\": {\n \"name\": \"Suporte no Portal\",\n \"type\": \"Site\",\n \"functions\": {\n \"chat\": true,\n \"voice\": false,\n \"voice_in_chat\": false,\n \"whatsapp\": false\n },\n \"client_data\": {\n \"name\": true,\n \"email\": true,\n \"phone\": false,\n \"company\": false,\n \"subject\": false\n },\n \"iconSize\": \"large\",\n \"theme\": {\n \"name\": \"Claro\",\n \"hexColors\": {\n \"primary\": \"#482396\",\n \"secondary\": \"#C56672\",\n \"accent\": \"#854485\",\n \"neutral\": \"#F6E3FF\"\n },\n \"tailwindColors\": {\n \"primary\": \"bg-indigo-800\",\n \"secondary\": \"bg-rose-400\",\n \"accent\": \"bg-fuchsia-900\",\n \"neutral\": \"bg-pink-200\"\n },\n \"textColor\": \"white\",\n \"type\": \"light\"\n },\n \"flow\": \"\"\n },\n \"priority\": 0,\n \"createdAt\": \"2023-03-10T17:16:00.452Z\",\n \"updatedAt\": \"2023-03-10T17:16:10.078Z\",\n \"providerId\": 2,\n \"providers\": {\n \"id\": 2,\n \"name\": \"yunique\",\n \"configurationsSchema\": null,\n \"defaultSession\": 86400,\n \"createdAt\": \"2023-03-09T19:04:21.266Z\",\n \"updatedAt\": \"2023-03-09T19:04:21.266Z\"\n }\n },\n {\n \"id\": \"4b0981d6-4e8a-4342-bd37-60b49e682fec\",\n \"isAssistanceEnabled\": false,\n \"rewind\": 0,\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdF\",\n \"active\": true,\n \"configurations\": {\n \"name\": \"Demonstracao Vendas\",\n \"type\": \"Site\",\n \"functions\": {\n \"chat\": true,\n \"voice\": true,\n \"voice_in_chat\": false,\n \"whatsapp\": true\n },\n \"auth\": {\n \"name\": false,\n \"nameValidationQuestion\": \"Opa! Tudo bem? Vamos começar seu atendimento! Qual o seu nome?\",\n \"phone\": false,\n \"phoneValidationQuestion\": \"E qual seu número de telefone?(prometo não incomodar 😅)\",\n \"email\": false,\n \"emailValidationQuestion\": \"Estamos quase lá! Por ultimo, qual seu email?\",\n \"company\": false,\n \"subject\": false\n },\n \"voiceConfig\": {\n \"91511\": {\n \"id\": 91511,\n \"attendanceGroupId\": \"Douglas\",\n \"voiceTimeout\": 30\n }\n },\n \"iconSize\": \"large\",\n \"theme\": {\n \"name\": \"Claro\",\n \"hexColors\": {\n \"primary\": \"#482396\",\n \"secondary\": \"#C56672\",\n \"accent\": \"#854485\",\n \"neutral\": \"#F6E3FF\"\n },\n \"tailwindColors\": {\n \"primary\": \"bg-indigo-800\",\n \"secondary\": \"bg-rose-400\",\n \"accent\": \"bg-fuchsia-900\",\n \"neutral\": \"bg-pink-200\"\n },\n \"textColor\": \"white\",\n \"type\": \"light\"\n },\n \"flow\": \"\",\n \"client_data\": {\n \"name\": true,\n \"email\": true,\n \"phone\": false,\n \"company\": false,\n \"subject\": false\n },\n \"whatsapp\": {\n \"phone\": \"554830361713\"\n }\n },\n \"priority\": 0,\n \"createdAt\": \"2023-03-10T17:47:55.995Z\",\n \"updatedAt\": \"2023-11-30T13:30:57.066Z\",\n \"providerId\": 2,\n \"providers\": {\n \"id\": 2,\n \"name\": \"yunique\",\n \"configurationsSchema\": null,\n \"defaultSession\": 86400,\n \"createdAt\": \"2023-03-09T19:04:21.266Z\",\n \"updatedAt\": \"2023-03-09T19:04:21.266Z\"\n }\n }\n ]\n}"}],"_postman_id":"f79519ed-27bf-411d-b955-b35f32bc5782"},{"name":"Chat Whatsapp List Configs","id":"3960ee1b-95bd-41cd-a4e8-30aebd0491de","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cconfig.opens.com.br/config/provider/1","description":"

Retrieve a List of Whatsapp Numbers Configurations

This endpoint makes an HTTP GET request to retrieve the configuration details for all numbers of Whatsapp provider. The response will be in JSON format and will include an array of configurations, each containing various properties related to the provider's settings.

Response format

The response will have a status code of 200, indicating a successful request. The content type of the response will be \"application/json\".

Here is an example of the response body:

{\n    \"configurations\": [\n        {\n            \"id\": \"\",\n            \"isAssistanceEnabled\": true,\n            \"rewind\": 0,\n            \"companyId\": \"\",\n            \"active\": true,\n            \"configurations\": {\n                \"wabaId\": \"\",\n                \"phoneId\": \"\",\n                \"phone\": \"\",\n                \"accessToken\": \"\"\n            },\n            \"priority\": 0,\n            \"createdAt\": \"\",\n            \"updatedAt\": \"\",\n            \"providerId\": 0,\n            \"providers\": {\n                \"id\": 0,\n                \"name\": \"\",\n                \"configurationsSchema\": [\n                    {\n                        \"type\": \"\",\n                        \"field\": \"\",\n                        \"label\": \"\",\n                        \"placeholder\": \"\"\n                    }\n                ],\n                \"defaultSession\": 0,\n                \"createdAt\": \"\",\n                \"updatedAt\": \"\"\n            }\n        }\n    ]\n}\n\n

This is an example of the structure of the response. The actual values for each property will be specific to the provider's configuration.

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Boa tarde

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IMPORTANTE: Esta API ainda utiliza a autenticação via Token de Sessão e não o token de usuário.

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Estou entrando em contato para agendar um papo sobre experiência de atendimento que podemos criar juntos para seus clientes.\\nBora?\"\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"521050970082543\"\n },\n {\n \"name\": \"continuidade_de_atendimento\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}! Aqui é {{2}} da Opens. Gostaria de continuar a conversa que você estava conosco. Pode ser por aqui ou via site mesmo. \\nPode ser?\",\n \"example\": {\n \"body_text\": [\n [\n \"João\",\n \"Douglas\"\n ]\n ]\n }\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"3441973769391527\"\n },\n {\n \"name\": \"confirmacao_recebimento\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}! Passando para confirmar sua agenda conosco {{2}}.\",\n \"example\": {\n \"body_text\": [\n [\n \"Douglas\",\n \"amanhã as 14Hs\"\n ]\n ]\n }\n },\n {\n \"type\": \"BUTTONS\",\n \"buttons\": [\n {\n \"type\": \"QUICK_REPLY\",\n \"text\": \"Não poderei\"\n },\n {\n \"type\": \"QUICK_REPLY\",\n \"text\": \"Confirmado\"\n }\n ]\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"UTILITY\",\n \"id\": \"272214348961518\"\n },\n {\n \"name\": \"quer_receber_ligacao\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}! Gostaria de continuar nossa conversa sobre {{2}}.\\nVamos nessa?\\nPodemos falar quando você quiser, basta clicar no botão ligar, ou agendar um papo conforme sua agenda.\",\n \"example\": {\n \"body_text\": [\n [\n \"nome\",\n \"assunto\"\n ]\n ]\n }\n },\n {\n \"type\": \"BUTTONS\",\n \"buttons\": [\n {\n \"type\": \"URL\",\n \"text\": \"Ligar Agora\",\n \"url\": \"https://www.opens.com.br/experiencia-botao?openYuniqueWidget=true&yuniqueId={{1}}\",\n \"example\": [\n \"1\"\n ]\n },\n {\n \"type\": \"URL\",\n \"text\": \"Agendar Conversa\",\n \"url\": \"https://www.opens.com.br/experiencia-botao?openYuniqueWidget=true&yuniqueId={{1}}\",\n \"example\": [\n \"1\"\n ]\n }\n ]\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"1162685581354680\"\n },\n {\n \"name\": \"primeirocontatocomercial\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá, sou a {{1}} e estou passando por aqui para te enviar as novidades da nossa plataforma de atendimento. Posso te enviar uma apresentação?\",\n \"example\": {\n \"body_text\": [\n [\n \"nome\"\n ]\n ]\n }\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"UTILITY\",\n \"id\": \"103739942803711\"\n },\n {\n \"name\": \"opensteste\",\n \"previous_category\": \"TRANSACTIONAL\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}, isso é um teste.\"\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"583555840478466\"\n },\n {\n \"name\": \"iniciodeconversacs\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá, aqui é a {{1}}, sou a CS de vocês, vamos falar sobre o atendimento de vocês?\",\n \"example\": {\n \"body_text\": [\n [\n \"nome\"\n ]\n ]\n }\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"UTILITY\",\n \"id\": \"731257342102406\"\n },\n {\n \"name\": \"conversasuporte\",\n \"previous_category\": \"TRANSACTIONAL\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá, {{1}}! Sou do suporte da Opens Tecnologia, poderíamos iniciar uma conversa?\"\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"1256567661648775\"\n },\n {\n \"name\": \"engenharia1\",\n \"components\": [\n {\n \"type\": \"HEADER\",\n \"format\": \"IMAGE\",\n \"example\": {\n \"header_handle\": [\n \"https://scontent.whatsapp.net/v/t61.29466-34/354138805_163474379960335_376207348568364514_n.jpg?ccb=1-7&_nc_sid=57045b&_nc_ohc=dDdO6wwRhEQAX_AlM5j&_nc_ht=scontent.whatsapp.net&edm=AH51TzQEAAAA&oh=01_AdRMajZHHrIpfVuQt7GUN2-BB6cGvNCgGZkug1d0ZTA6Gw&oe=654D03A6\"\n ]\n }\n },\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}. Este template é um modelo da engenharia para validação.\",\n \"example\": {\n \"body_text\": [\n [\n \"1\"\n ]\n ]\n }\n },\n {\n \"type\": \"FOOTER\",\n \"text\": \"@openstec\"\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"163474376627002\"\n },\n {\n \"name\": \"pesquisa_evento\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}} ! Eu sou {{2}} da Opens. Tudo certo?\\n\\nAcredito que você esteja sabendo do nosso evento no dia 22/06 em Palhoça, onde vamos falar sobre o desafio de gerar experiências para clientes enquanto escalamos nossos negócios.\\n\\nhttps://www.opens.com.br/lp-opens-experience-2023\\n\\nPara nós é muito importante ouvir de você, que temas gostaria que fossem abordados. Dos temas abaixo, quais você selecionaria?\\n\\n1) IA vs Atendimento humanizado\\n2) Mensurar gestão\\n3) Capacitação de times de atendimento\\n4) Personalização de Experiência\",\n \"example\": {\n \"body_text\": [\n [\n \"Douglas\",\n \"João\"\n ]\n ]\n }\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"1281846605765186\"\n },\n {\n \"name\": \"botao_de_contato\",\n \"components\": [\n {\n \"type\": \"HEADER\",\n \"format\": \"IMAGE\",\n \"example\": {\n \"header_handle\": [\n \"https://scontent.whatsapp.net/v/t61.29466-34/345351006_251636327528517_7317925691615942631_n.jpg?ccb=1-7&_nc_sid=57045b&_nc_ohc=5OO3FLy8ECEAX9361HN&_nc_ht=scontent.whatsapp.net&edm=AH51TzQEAAAA&oh=01_AdQUS68NG2iqg2ut_OzO8s-AgtdzbX8U5JE_4csxUhMA6A&oe=654CE896\"\n ]\n }\n },\n {\n \"type\": \"BODY\",\n \"text\": \"Deixa eu te dar uma dica muito legal! A qualquer momento que você quiser falar com a gente basta clicar no link abaixo.\"\n },\n {\n \"type\": \"BUTTONS\",\n \"buttons\": [\n {\n \"type\": \"URL\",\n \"text\": \"Ligar agora\",\n \"url\": \"https://www.opens.com.br/yunique-beta?yuniqueId=61e02405-dc75-4460-961b-e6a4327df01f&openYuniqueWidget=true\"\n }\n ]\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"251636324195184\"\n },\n {\n \"name\": \"hello_world\",\n \"previous_category\": \"ACCOUNT_UPDATE\",\n \"components\": [\n {\n \"type\": \"HEADER\",\n \"format\": \"TEXT\",\n \"text\": \"Hello World\"\n },\n {\n \"type\": \"BODY\",\n \"text\": \"Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.\"\n },\n {\n \"type\": \"FOOTER\",\n \"text\": \"WhatsApp Business Platform sample message\"\n }\n ],\n \"language\": \"en_US\",\n \"status\": \"APPROVED\",\n \"category\": \"MARKETING\",\n \"id\": \"397831282485761\"\n }\n ],\n \"paging\": {\n \"cursors\": {\n \"before\": \"MAZDZD\",\n \"after\": \"NDkZD\"\n }\n }\n}"}],"_postman_id":"3ea82db3-c61f-4ba4-8cf2-284d9c0f7229"},{"name":"Chat Get Meta Template Details By ID","id":"8b31d910-2c57-4bb2-9243-6b346de3a44b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"YOUR_SESSION_TOKEN"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"https://cconfig.opens.com.br/meta-templates-config/YUNIQUE_TEMPLATE_ID","description":"

Busca a detalhes de configuração de um template específico.

IMPORTANTE: Esta API ainda utiliza a autenticação via Token de Sessão e não o token de usuário.

\n","urlObject":{"protocol":"https","path":["meta-templates-config","YUNIQUE_TEMPLATE_ID"],"host":["cconfig","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"1e7131e3-c291-4164-8659-12d5a8dd1bd7","name":"Chat Get Meta Templates Details By ID","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://cconfig.opens.com.br/meta-templates-config/YUNIQUE_TEMPLATE_ID"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 10 Oct 2023 17:54:24 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"249-vU3KP9cr4kFU31aR03FeMaNwFqk\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=af9w3AKNiA8uBIZAtFNmC9x%2FXZZfsekki1XjvVmjML8zGm1O0nxu3hkQxhdp6uxAuBroFgLs4HtuKcLXNYHiPFyiilTxZRdMxSNXQc0ImcIkMX5SvzVsv9JuQryr%2FrG2X5UE%2BtvheA%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"8140ba748d4c4bfc-MIA"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"82ae8337-9c2d-4c4c-aa59-d99fc9ee2aa2\",\n \"name\": \"quer_receber_ligacao\",\n \"templateId\": \"1162685581354680\",\n \"companyId\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"format\": \"text\",\n \"headerContent\": null,\n \"isDynamicHeader\": false,\n \"headerType\": null,\n \"bodyContent\": \"Olá {{1}}! Gostaria de continuar nossa conversa sobre {{2}}.\\nVamos nessa?\\nPodemos falar quando você quiser, basta clicar no botão ligar, ou agendar um papo conforme sua agenda.\",\n \"bodyType\": \"text\",\n \"footerContent\": null,\n \"footerType\": null,\n \"createdAt\": \"2023-09-04T09:51:38.140Z\",\n \"updatedAt\": \"2023-09-04T09:51:38.140Z\",\n \"providerId\": 1\n}"}],"_postman_id":"8b31d910-2c57-4bb2-9243-6b346de3a44b"},{"name":"Get WhatsApp Campaigns","id":"16df5887-f584-445b-86f0-336394fecf73","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://campaigns.opens.com.br/campaigns?$or[0][companyId]=YOUR_COMPANY_ID&status=finished&$limit=10&$skip=0&name&provider&providerId&providerConfigId&associatedRuleId&expiresAt&assignedTo&createBy","description":"

Busca a lista de campanhas de chat

\n","urlObject":{"protocol":"https","path":["campaigns"],"host":["campaigns","opens","com","br"],"query":[{"description":{"content":"

CompanyID da empresa

\n","type":"text/plain"},"key":"$or[0][companyId]","value":"YOUR_COMPANY_ID"},{"description":{"content":"

Opcional. Valores permitidos: ongoing(em andamento) e finished(finalizada)

\n","type":"text/plain"},"key":"status","value":"finished"},{"key":"$limit","value":"10"},{"key":"$skip","value":"0"},{"description":{"content":"

Opcional. Nome da campanha. É possível filtrar por parte do nome. Ex: name[$ilike]=abc%

\n","type":"text/plain"},"key":"name","value":null},{"description":{"content":"

Opcional. Nome do provider. Ex: whatsapp

\n","type":"text/plain"},"key":"provider","value":null},{"description":{"content":"

Opcional. ID do provider

\n","type":"text/plain"},"key":"providerId","value":null},{"description":{"content":"

Opcional. ID da configuração

\n","type":"text/plain"},"key":"providerConfigId","value":null},{"description":{"content":"

Opcional. ID da regra

\n","type":"text/plain"},"key":"associatedRuleId","value":null},{"description":{"content":"

Opcional. Data de expiração da campanha

\n","type":"text/plain"},"key":"expiresAt","value":null},{"description":{"content":"

Opcional. ID do usuário responsável pela campanha

\n","type":"text/plain"},"key":"assignedTo","value":null},{"description":{"content":"

Opcional. Id do usuário que criou a campanha

\n","type":"text/plain"},"key":"createBy","value":null}],"variable":[]}},"response":[{"id":"11a3b2ad-759a-463d-90eb-342c6ef6943c","name":"whatsApp Campaigns","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://campaigns.opens.com.br/campaigns?$or[0][companyId]=YOUR_COMPANY_ID&status=finished&$limit=10&$skip=0&name=&provider=&providerId=&providerConfigId=&associatedRuleId=&expiresAt=&assignetTo&createBy","protocol":"https","host":["campaigns","opens","com","br"],"path":["campaigns"],"query":[{"key":"$or[0][companyId]","value":"YOUR_COMPANY_ID","description":"CompanyID da empresa"},{"key":"status","value":"finished","description":"Opcional. Valores permitidos: ongoing(em andamento) e finished(finalizada)"},{"key":"$limit","value":"10"},{"key":"$skip","value":"0"},{"key":"name","value":"","description":"Opcional. Nome da campanha. É possível filtrar por parte do nome. Ex: name[$ilike]=abc%"},{"key":"provider","value":"","description":"Opcional. Nome do provider. Ex: whatsapp"},{"key":"providerId","value":"","description":"Opcional. ID do provider"},{"key":"providerConfigId","value":"","description":"Opcional. ID da configuração"},{"key":"associatedRuleId","value":"","description":"Opcional. ID da regra"},{"key":"expiresAt","value":"","description":"Opcional. Data de expiração da campanha"},{"key":"assignetTo","value":null,"description":"Opcional. ID do usuário responsável pela campanha"},{"key":"createBy","value":null,"description":"Opcional. Id do usuário que criou a campanha"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Fri, 28 Apr 2023 13:50:24 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Etag","value":"W/\"7d-9X52LHDqQHnRBh/6ojuLRoeEy+0\""},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=1ku4r9M8Sx2Y7ERSE2TLl0lLF09LtklF7mHsCa2g5UQ1Nxf9hagYJv4XGoWsMcL9t3b38avfPlnYdMG4fiQVpD55wjXY6bEf3NjLSRkoNNdbgqmwhaFMGcPN07684OWGjp4HsQ%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7befc62c6a86a4de-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"total\": 1,\n \"limit\": 10,\n \"skip\": 0,\n \"data\": [\n {\n \"id\": \"ae2ee154-4582-4d9c-8393-182257fc937c\",\n \"sid\": 59,\n \"companyId\": \"c3fd21c9-c91a-4c66-baa5-c3e050c2cc74\",\n \"name\": \"camp2\",\n \"provider\": \"whatsapp\",\n \"providerId\": 1,\n \"providerConfigId\": \"798d068d-7a95-4aa0-a7f2-0befc3eec8b8\",\n \"associatedRuleId\": null,\n \"conversionRuleIds\": null,\n \"expiresAt\": \"2024-09-12T20:08:11.194Z\",\n \"status\": \"finished\",\n \"createdBy\": \"b3081da4-c6e2-47b7-a5fc-8b91b28b798f\",\n \"payload\": {\n \"template\": {\n \"name\": \"boas_vindas\",\n \"components\": [\n {\n \"type\": \"BODY\",\n \"text\": \"Olá {{1}}, seja bem vindo. Estamos muitos felizes de ver você por aqui.\",\n \"example\": {\n \"body_text\": [\n [\n \"nomedocliente\"\n ]\n ]\n }\n },\n {\n \"type\": \"FOOTER\",\n \"text\": \"@openstec\"\n }\n ],\n \"language\": \"pt_BR\",\n \"status\": \"APPROVED\",\n \"category\": \"UTILITY\",\n \"id\": \"798363879065336\"\n },\n \"templateOptions\": {\n \"headerVariablesValues\": [],\n \"bodyVariablesValues\": [\n \"$contactFirstName$\"\n ],\n \"buttonsVariablesValues\": [],\n \"isSupportedTemplate\": true,\n \"isMediaHeader\": false,\n \"isRequiredHeaderMedia\": false,\n \"headerFile\": null,\n \"hasVariables\": true,\n \"buttonsVariables\": [],\n \"bodyVariables\": [\n \"1\"\n ],\n \"headerVariables\": []\n }\n },\n \"createdAt\": \"2024-09-11T20:08:24.768Z\",\n \"updatedAt\": \"2024-09-11T20:08:24.768Z\",\n \"failedCampaignAttempts\": 1,\n \"queuedCampaignAttempts\": 1,\n \"deliveredCampaignAttempts\": 0,\n \"convertedCampaignAttempts\": 0,\n \"assignedTo\": \"b3081da4-c6e2-47b7-a5fc-8b91b28b798f\"\n }\n ]\n}"}],"_postman_id":"16df5887-f584-445b-86f0-336394fecf73"},{"name":"Create Campaign","id":"d18092f9-4d9f-4fa6-86f0-127c2b5abd1e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"companyId\":\"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"name\":\"Integração Growth Hub\",\n \"expiresAt\":\"2026-03-25T00:31:54.476Z\",\n \"createdBy\":\"8d5ca0fb-de04-4b68-9656-297d4d813972\",\n \"assignedTo\":\"8d5ca0fb-de04-4b68-9656-297d4d813972\",\n \"provider\":\"whatsapp\",\n \"providerId\":1,\n \"providerConfigId\":\"44768e90-1e0c-4c34-9e25-e62932f8ecc5\",\n \"payload\":{\n \"template\":{\n \"name\":\"continuar_de_onde_paramos\",\n \"parameter_format\":\"POSITIONAL\",\n \"components\":[{\n \"type\":\"BODY\",\n \"text\":\"Olá, {{1}}, tudo bem?\\n{{2}}, vou continuar com {{3}}\",\n \"example\":{\n \"body_text\":[\n [\"nome\",\"apresentacao\",\"atendimento referencia\"]\n ]\n }\n }],\n \"language\":\"pt_BR\",\n \"status\":\"APPROVED\",\n \"category\":\"MARKETING\",\n \"is_primary_device_delivery_only\":false,\n \"id\":\"1578240879451144\"\n },\n \"templateOptions\":{\n \"headerVariablesValues\":[],\n \"bodyVariablesValues\":[\"$contactFirstName$\",\"É Douglas aqui da Opens\",\"o seu atendimento por aqui. Pode ser?\"],\n \"buttonsVariablesValues\":[],\n \"isSupportedTemplate\":true,\n \"isMediaHeader\":false,\n \"isRequiredHeaderMedia\":false,\n \"headerFile\":null,\n \"hasVariables\":true,\n \"buttonsVariables\":[],\n \"bodyVariables\":[\"1\",\"2\",\"3\"],\n \"headerVariables\":[]\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://campaigns.opens.com.br/campaign","description":"

Para adicionar os contatos em uma campanha

\n","urlObject":{"protocol":"https","path":["campaign"],"host":["campaigns","opens","com","br"],"query":[{"disabled":true,"description":{"content":"

Código do contato

\n","type":"text/plain"},"key":"contactId","value":null},{"disabled":true,"description":{"content":"

Código da campanha

\n","type":"text/plain"},"key":"campaignId","value":null},{"disabled":true,"description":{"content":"

Nome do contato

\n","type":"text/plain"},"key":"contactName","value":null},{"disabled":true,"description":{"content":"

WhatsApp do contato

\n","type":"text/plain"},"key":"ContactEndpoint","value":null},{"disabled":true,"description":{"content":"

Código do telefone do contato

\n","type":"text/plain"},"key":"contactEndpointId","value":null}],"variable":[]}},"response":[{"id":"55871ef2-2111-4013-8769-56d1740ac46f","name":"Add Contacts on Campaigns","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://campaigns.opens.com.br/campaign-contacts","protocol":"https","host":["campaigns","opens","com","br"],"path":["campaign-contacts"],"query":[{"key":"contactId","value":null,"description":"Código do contato","type":"text","disabled":true},{"key":"campaignId","value":null,"description":"Código da campanha","type":"text","disabled":true},{"key":"contactName","value":null,"description":"Nome do contato","type":"text","disabled":true},{"key":"contactEndpoint","value":null,"description":"WhatsApp do contato","type":"text","disabled":true},{"key":"contactEndpointId","value":null,"description":"Código do número do contato","type":"text","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Fri, 28 Apr 2023 13:50:24 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Etag","value":"W/\"7d-9X52LHDqQHnRBh/6ojuLRoeEy+0\""},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=1ku4r9M8Sx2Y7ERSE2TLl0lLF09LtklF7mHsCa2g5UQ1Nxf9hagYJv4XGoWsMcL9t3b38avfPlnYdMG4fiQVpD55wjXY6bEf3NjLSRkoNNdbgqmwhaFMGcPN07684OWGjp4HsQ%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7befc62c6a86a4de-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"985a5af0-9cf9-4e70-b272-56c58a936de9\",\n \"contactId\": \"ba8c86a5-39de-42ed-88ea-10c85785cbb6\",\n \"campaignId\": \"e651ee29-6bdb-4f6c-a986-e1b66d42455d\",\n \"contactName\": \"Nome do contato\",\n \"contactEndpoint\": \"48999999999\",\n \"dispatchStatus\": \"queued\",\n \"dispatchStatusMessage\": \"\",\n \"createdAt\": \"2024-10-23T17:37:19.751Z\",\n \"updatedAt\": \"2024-10-23T17:37:19.751Z\",\n \"communicationChannelId\": null,\n \"contactEndpointId\": null\n }\n]"}],"_postman_id":"d18092f9-4d9f-4fa6-86f0-127c2b5abd1e"},{"name":"Add Contacts on Campaigns","id":"91fec164-f7ff-4d16-b69e-b4ee1b4fd2e2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"[\n {\n \"contactId\": \"ba8c86a5-39de-42ed-88ea-10c85785cbb6\",\n \"campaignId\": \"e651ee29-6bdb-4f6c-a986-e1b66d42455d\",\n \"contactName\": \"Nome do contato\",\n \"contactEndpoint\": \"48999999999\",\n \"contactEndpointId\": \"20\"\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://campaigns.opens.com.br/campaign-contacts","description":"

Para adicionar os contatos em uma campanha

\n","urlObject":{"protocol":"https","path":["campaign-contacts"],"host":["campaigns","opens","com","br"],"query":[{"disabled":true,"description":{"content":"

Código do contato

\n","type":"text/plain"},"key":"contactId","value":null},{"disabled":true,"description":{"content":"

Código da campanha

\n","type":"text/plain"},"key":"campaignId","value":null},{"disabled":true,"description":{"content":"

Nome do contato

\n","type":"text/plain"},"key":"contactName","value":null},{"disabled":true,"description":{"content":"

WhatsApp do contato

\n","type":"text/plain"},"key":"ContactEndpoint","value":null},{"disabled":true,"description":{"content":"

Código do telefone do contato

\n","type":"text/plain"},"key":"contactEndpointId","value":null}],"variable":[]}},"response":[{"id":"ebdfa1f6-e0f8-4b38-ad7d-6a373943f6ac","name":"Add Contacts on Campaigns","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://campaigns.opens.com.br/campaign-contacts","protocol":"https","host":["campaigns","opens","com","br"],"path":["campaign-contacts"],"query":[{"key":"contactId","value":null,"description":"Código do contato","type":"text","disabled":true},{"key":"campaignId","value":null,"description":"Código da campanha","type":"text","disabled":true},{"key":"contactName","value":null,"description":"Nome do contato","type":"text","disabled":true},{"key":"contactEndpoint","value":null,"description":"WhatsApp do contato","type":"text","disabled":true},{"key":"contactEndpointId","value":null,"description":"Código do número do contato","type":"text","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Fri, 28 Apr 2023 13:50:24 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Etag","value":"W/\"7d-9X52LHDqQHnRBh/6ojuLRoeEy+0\""},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=1ku4r9M8Sx2Y7ERSE2TLl0lLF09LtklF7mHsCa2g5UQ1Nxf9hagYJv4XGoWsMcL9t3b38avfPlnYdMG4fiQVpD55wjXY6bEf3NjLSRkoNNdbgqmwhaFMGcPN07684OWGjp4HsQ%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7befc62c6a86a4de-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": \"985a5af0-9cf9-4e70-b272-56c58a936de9\",\n \"contactId\": \"ba8c86a5-39de-42ed-88ea-10c85785cbb6\",\n \"campaignId\": \"e651ee29-6bdb-4f6c-a986-e1b66d42455d\",\n \"contactName\": \"Nome do contato\",\n \"contactEndpoint\": \"48999999999\",\n \"dispatchStatus\": \"queued\",\n \"dispatchStatusMessage\": \"\",\n \"createdAt\": \"2024-10-23T17:37:19.751Z\",\n \"updatedAt\": \"2024-10-23T17:37:19.751Z\",\n \"communicationChannelId\": null,\n \"contactEndpointId\": null\n }\n]"}],"_postman_id":"91fec164-f7ff-4d16-b69e-b4ee1b4fd2e2"},{"name":"Chat Send Meta Template Message","id":"d6c0e929-bb7a-4801-9332-2122ac3ad407","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"phone\": \"PHONE_NUMBER\",\n \"chatRoomId\": CHAT_ROOM_ID,\n \"chatRoomMemberId\": {{CHAT_ROOMID_MEMBER}},\n \"configId\": \"d2c63749-27b1-46f9-8d08-a2dd212a2b6e\",\n \"provider\": \"opens\",\n \"companyId\": \"c3fd21c9-c91a-4c66-baa5-c3e050c2cc74\",\n \"messageType\": \"text\",\n \"recipientId\": \"4e9e9dd6-a7bc-4acc-8988-e027fade6792\",\n \"templateId\": \"12345678910\",\n \"templateOptions\": {\n \"headerVariablesValues\": [\"First Variable\", \"Second Variable\",\"...Variable\"],\n \"bodyVariablesValues\": [\"First Body Variable\",\"Second Body Variable\"],\n \"buttonsVariablesValues\": [null, null, \"Com certeza\"],\n \"fileUrl\": \"https://file.png\"\n }\n}"},"url":"https://chat.opens.com.br/meta/v2-template-messages","description":"

Envia um modelo (template) de mensagem pré-cadastrada e aprovada pela Meta para o whatsapp do usuário de destino.

Para enviar um template você primeiro precisa:

criar uma sala de chat, adicionando o cliente e um usuário do Yunique na sala
\n
pegar o ID da sala no retorno da Request e usar como chatRoomId
\n
pegar o ID do contato dentro da sala retornado na request e usar como chatRoomMemberId
\n

Caso o modelo (template) tenha variáveis cadastradas, você pode informar o valor das variáveis nos parâmetros da request através do objeto templateOptions

\"templateOptions\": {\n    \"headerVariablesValues\": [\"First Variable\", \"Second Variable\",\"...Variable\"],\n    \"bodyVariablesValues\": [\"First Body Variable\",\"Second Body Variable\"],\n    \"buttonsVariablesValues\": [null, null, \"Com certeza\"],\n    \"fileUrl\": \"https://file.png\"\n  }\n\n

Encaminha um usuário para um fluxo de chat específico.

\n","urlObject":{"protocol":"https","path":["room","send-to-rule"],"host":["chat","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"b5942bad-79c7-4531-b3dd-5c7c1c20b0a1"},{"name":"Move User to Rule ID","id":"1cdeb0fe-4cf3-4286-9e84-601050469226","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"chatRoomId\":\"CHAT_ROOM_ID\",\n \"ruleId\":\"{{YUNIQUE_RULEID}}\",\n \"chatRoomMemberId\":\"{{YUNIQUE_CHAT_MEMBERID}}\"\n}","options":{"raw":{"language":"json"}}},"url":"https://chat.opens.com.br/room/send-to-rule","urlObject":{"protocol":"https","path":["room","send-to-rule"],"host":["chat","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"1cdeb0fe-4cf3-4286-9e84-601050469226"},{"name":"Create Chat Note","id":"3a806f42-c348-4819-92aa-41d696c9ea81","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"eventType\": \"note\",\n \"companyId\": \"YOUR_COMPANY_ID\",\n \"identifier\": \"Yunique IA\",\n \"contact\": \"{{YUNIQUE_CONTACT_ID}}\",\n \"callId\": \"{{YUNIQUE_CONVERSASION_ID}}\",\n \"text\": \"Sua anotação vai aqui. Ela aceita \\n como quebra de linha.\"\n}","options":{"raw":{"language":"json"}}},"url":"https://rshiph.opens.com.br/event","description":"

Adiciona uma Anotação em um atendimento, tanto chat quanto ligação telefônica.

Você deve informar o ID do atendimento através do parâmetro callId.

\n","urlObject":{"protocol":"https","path":["event"],"host":["rshiph","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"3a806f42-c348-4819-92aa-41d696c9ea81"},{"name":"Get Rules","id":"dc13eb72-00ae-4505-a47d-6c7c85c10531","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cconfig.opens.com.br/rules?companyId=YOUR_COMPANY_ID&isRoot=false","urlObject":{"protocol":"https","path":["rules"],"host":["cconfig","opens","com","br"],"query":[{"key":"companyId","value":"YOUR_COMPANY_ID"},{"description":{"content":"

(true or false) Buscar regras de início de fluxo ou não

\n","type":"text/plain"},"key":"isRoot","value":"false"}],"variable":[]}},"response":[],"_postman_id":"dc13eb72-00ae-4505-a47d-6c7c85c10531"}],"id":"e707a2b0-d779-4a50-bec6-a275da13ae4c","description":"

APIs relacionadas as configurações, mensagens e relatórios de chats e whatsapp.

\n","_postman_id":"e707a2b0-d779-4a50-bec6-a275da13ae4c","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Users","item":[{"name":"Get User by Token","id":"b755d0b7-b4c0-4102-b5ca-6d9a5cfbb2c2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cservice.opens.com.br/companies/users/search/","urlObject":{"protocol":"https","path":["companies","users","search",""],"host":["cservice","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"a48160c5-ada1-453a-a9e8-6fa40d5ce3b1","name":"Get User By ID","originalRequest":{"method":"GET","header":[],"url":"https://cservice.opens.com.br/companies/users/search/"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 15 Aug 2023 16:43:36 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"483-qIhOQPcdaKu+HCePwVLcV4ooHNU\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=eoQ9J3kr6AYovdg5ILAOuMLDPNPc0ZIZ1CL7TCF8w0O5GlvvBdbnVWwS6qEjRDmLPwWFAS0BgLwCttABWJJO8z38VU6%2BD3R9Omy3pXHupAvEDevwVeei9okWFosk7j2nDrcwVsbTfFU%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7f72e5bf6f341287-MIA"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"user\": {\n \"id\": \"8d5ca0fb-de04-4b68-9656-297d4d813972\",\n \"username\": \"Douglas Conrad\",\n \"email\": \"*****@opens.com.br\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\": \"****\",\n \"occupation\": \"CTO\",\n \"endpoint\": \"1025\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": 4\n },\n \"Douglas\": {\n \"penalty\": 4\n },\n \"Assistencia\": {\n \"penalty\": 4\n }\n },\n \"avatar\": \"8d5ca0fb-de04-4b68-9656-297d4d813972.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 183009,\n \"redefine_expires\": \"2022-04-14T08:39:58.000Z\",\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T15:23:38.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1025\",\n \"token_id\": \"bc268f93-de34-4f42-9d3e-d49d48e8cfb0\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T22:33:05.059Z\",\n \"updatedAt\": \"2023-08-15T15:23:38.532Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"users_bonds\": [\n {\n \"group_id\": \"e2fa713d-b9cd-4181-9ffb-aad408edd683\",\n \"permission\": \"manager\"\n },\n {\n \"group_id\": \"43fa2dfd-0f8f-4ef7-ab61-43949ac8a24b\",\n \"permission\": \"manager\"\n }\n ]\n }\n}"}],"_postman_id":"b755d0b7-b4c0-4102-b5ca-6d9a5cfbb2c2"},{"name":"Send User Notification","id":"cc8f2077-2425-452c-a321-7cc0323d544f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"[{\n \"companyId\":\"YOUR_COMPANY_ID\",\n \"text\":\"Tente ser mais pessoal e engajado com o cliente, mostrando interesse genuíno em ajudá-lo e oferecendo opções personalizadas de acordo com as suas necessidades. Evite respostas automatizadas e genéricas.\",\n \"title\":\"Dica sobre seu último atendimento 5548991613166\",\n \"userId\":\"USER_UUID\"\n}]"},"url":"https://notify.opens.com.br/","urlObject":{"protocol":"https","path":[""],"host":["notify","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"cc8f2077-2425-452c-a321-7cc0323d544f"},{"name":"Endpoint Status","id":"0c9286e9-144a-48c7-8731-24c528c0d27e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"https://calls.opens.com.br/api/v1/channelactive/1025","urlObject":{"protocol":"https","path":["api","v1","channelactive","1025"],"host":["calls","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"18afeed3-802a-4464-bde6-a0b18cbb9552","name":"Endpoint Status","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"https://calls.opens.com.br/api/v1/channelactive/1025","protocol":"https","host":["calls","opens","com","br"],"path":["api","v1","channelactive","1025"],"query":[{"key":"token","value":"1e18c2b5-62a5-4f79-826e-5844b8d02996","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 04 Apr 2023 20:20:55 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"48-QMo2XSJrszxaMVpYf85Kc3KXOFI\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=Y0OKBpQ%2Fo2BzekCCU1H1Y%2FjQLYX391lV73HQ2Ct86KSeWjZOCi7OwI3PdQmkyl%2BsM7JKfvTyvO8MmXHxiv6awN6mZFTb0Jjy1RnOyykpRxoapcHSOvwTfmNPF2S330hrvrlgl04%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7b2c4133af7e4d3c-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"isActive\": true,\n \"id\": \"1680639639.1274\",\n \"channel\": \"PJSIP/1025-000004b7\"\n}"}],"_postman_id":"0c9286e9-144a-48c7-8731-24c528c0d27e"},{"name":"List All Users","id":"484fba80-3214-4e9e-a8cf-5f30d3bdbc32","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cservice.opens.com.br/companies/users/","description":"

Retrieve Company Users

This endpoint retrieves the list of users associated with a company.

Response

The response will be in JSON format with a 200 status code. It will contain an array of user objects, each including the user's id, username, email, profile, language, occupation, and other relevant details.

Example response:

{\n    \"id\": \"\",\n    \"name\": \"\",\n    \"hostname\": \"\",\n    \"crm_code\": \"\",\n    \"token\": \"\",\n    \"status\": \"\",\n    \"timezone\": \"\",\n    \"utc\": \"\",\n    \"check_bad_password\": true,\n    \"limit_bad_password\": 0,\n    \"watching\": true,\n    \"trial\": true,\n    \"createdAt\": \"\",\n    \"updatedAt\": \"\",\n    \"users\": [\n        {\n            \"id\": \"\",\n            \"username\": \"\",\n            \"email\": \"\",\n            \"profile\": \"\",\n            \"language\": \"\",\n            \"occupation\": \"\",\n            \"endpoint\": null,\n            \"queues\": null,\n            \"avatar\": null,\n            \"type\": \"\",\n            \"status\": \"\",\n            \"redefine_code\": 0,\n            \"redefine_expires\": \"\",\n            \"state\": null,\n            \"pause\": null,\n            \"last_event_time\": null,\n            \"oncall\": true,\n            \"ringing\": null,\n            \"callnumber\": null,\n            \"timezone\": \"\",\n            \"utc\": \"\",\n            \"peer_create\": \"\",\n            \"token_id\": null,\n            \"tech_channel\": \"\",\n            \"bad_password\": 0,\n            \"block_status\": \"\",\n            \"two_auth_mail\": true,\n            \"two_auth_otp\": true,\n            \"otp_key\": null,\n            \"watching\": true,\n            \"trial\": true,\n            \"ringing_sound\": null,\n            \"createdAt\": \"\",\n            \"updatedAt\": \"\",\n            \"company_id\": \"\"\n        }\n    ]\n}\n\n

\n","urlObject":{"protocol":"https","path":["companies","users",""],"host":["cservice","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"115b5c9e-c431-4cec-ae09-1f1577fa2ffd","name":"List All Users","originalRequest":{"method":"GET","header":[],"url":"https://cservice.opens.com.br/companies/users/"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 15 Aug 2023 16:47:24 GMT"},{"key":"Content-Type","value":"application/json; 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\"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T18:41:40.989Z\",\n \"updatedAt\": \"2023-08-09T01:14:59.004Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"da237f54-c11a-46e2-bf7e-938fbf2a41ae\",\n \"username\": \"Carolina\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-08-25T00:15:28.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1031\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-22T13:51:58.212Z\",\n \"updatedAt\": \"2023-05-16T12:58:43.402Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"34bd8638-1f7a-4eda-829e-fd864e3fc71a\",\n \"username\": \"Consuelo Ascanio\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Suporte\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": 413138,\n \"redefine_expires\": \"2022-08-26T12:57:50.000Z\",\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-01-19T19:19:45.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-11T17:12:15.885Z\",\n \"updatedAt\": \"2023-05-16T12:58:36.933Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"25b9939a-1b8f-44b2-ac0f-b193b6140001\",\n \"username\": \"Daian Conrad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Usuário de Windows\",\n \"endpoint\": \"1058\",\n \"queues\": null,\n \"avatar\": \"25b9939a-1b8f-44b2-ac0f-b193b6140001.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-09T01:13:36.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1058\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T22:32:34.847Z\",\n \"updatedAt\": \"2023-08-09T01:13:36.861Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"a41cc8c0-2f52-4263-be3f-8420e71ffbce\",\n \"username\": \"Daian Teste\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Teste\",\n \"endpoint\": \"1034\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-02-16T11:09:43.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1034\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-05-18T18:20:53.386Z\",\n \"updatedAt\": \"2023-02-16T11:43:04.489Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"b4357623-9343-4000-9e93-5baac8164baa\",\n \"username\": \"Dionara Conrad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": \"1063\",\n \"queues\": {\n \"Dionara\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 215599,\n \"redefine_expires\": \"2022-05-04T09:31:03.000Z\",\n \"state\": \"enabled\",\n \"pause\": \"Café\",\n \"last_event_time\": \"2023-08-15T16:42:02.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1063\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:04:27.792Z\",\n \"updatedAt\": \"2023-08-15T16:42:02.842Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"8d5ca0fb-de04-4b68-9656-297d4d813972\",\n \"username\": \"Douglas Conrad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"CTO\",\n \"endpoint\": \"1025\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": 4\n },\n \"Douglas\": {\n \"penalty\": 4\n },\n \"Assistencia\": {\n \"penalty\": 4\n }\n },\n \"avatar\": \"8d5ca0fb-de04-4b68-9656-297d4d813972.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 183009,\n \"redefine_expires\": \"2022-04-14T08:39:58.000Z\",\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T15:23:38.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1025\",\n \"token_id\": \"bc268f93-de34-4f42-9d3e-d49d48e8cfb0\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T22:33:05.059Z\",\n \"updatedAt\": \"2023-08-15T15:23:38.532Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"0351e3b2-8ce0-4e88-9275-94c50e0b6a28\",\n \"username\": \"Douglas Gestor\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Gestor\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-04-12T19:14:52.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1073\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-04-12T17:16:51.120Z\",\n \"updatedAt\": \"2023-04-12T19:15:40.933Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"b626c336-6bc4-4287-8c7f-1e4feaff9426\",\n \"username\": \"Fernanda Motta\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"BDR\",\n \"endpoint\": \"1056\",\n \"queues\": {\n \"Comercial\": {\n \"penalty\": \"1\"\n }\n },\n \"avatar\": \"b626c336-6bc4-4287-8c7f-1e4feaff9426.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 870589,\n \"redefine_expires\": \"2023-01-05T15:25:03.000Z\",\n \"state\": \"online\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:46:19.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1056\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-12-30T13:36:30.572Z\",\n \"updatedAt\": \"2023-08-15T16:46:19.208Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"6df0c437-b307-467c-8010-c6b37b7a63dd\",\n \"username\": \"Fernando Cunha\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Suporte\",\n \"endpoint\": \"1013\",\n \"queues\": {\n \"Fernando\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"6df0c437-b307-467c-8010-c6b37b7a63dd.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 713140,\n \"redefine_expires\": \"2022-04-08T18:53:44.000Z\",\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-10T19:36:00.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1013\",\n \"token_id\": \"3df4ad56-aea6-4a31-b1e5-1dd06ee05f88\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:23:18.492Z\",\n \"updatedAt\": \"2023-08-10T19:36:00.354Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"29cd2010-8b57-4223-8292-026e5e22c76a\",\n \"username\": \"Francis Silveira\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Negócios\",\n \"endpoint\": \"1066\",\n \"queues\": {\n \"Francis\": {\n \"penalty\": \"0\"\n },\n \"Comercial\": {\n \"penalty\": \"4\"\n }\n },\n \"avatar\": \"29cd2010-8b57-4223-8292-026e5e22c76a.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T15:24:51.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1066\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:12:51.583Z\",\n \"updatedAt\": \"2023-08-15T15:24:51.330Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"aa3cb159-90a5-49ad-885e-97b9a13f80fb\",\n \"username\": \"Gabi DEMO\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Demo\",\n \"endpoint\": \"1077\",\n \"queues\": {\n \"Gabriela\": {\n \"penalty\": 0\n },\n \"Suporte\": {\n \"penalty\": 0\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-07-31T12:07:16.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1077\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-07-28T20:24:19.312Z\",\n \"updatedAt\": \"2023-07-31T13:26:46.308Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"67945d32-5625-41b8-992a-6d857f8f11ec\",\n \"username\": \"Gabriel Agente\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Analista\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": 699329,\n \"redefine_expires\": \"2022-06-06T16:05:02.000Z\",\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-06-09T10:59:25.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1035\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-05-30T20:52:48.654Z\",\n \"updatedAt\": \"2022-09-14T11:52:03.175Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"d99ad086-241a-439d-8bc5-e15d5c3e178d\",\n \"username\": \"Gabriela Moreira\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"BDR\",\n \"endpoint\": \"1052\",\n \"queues\": {\n \"Comercial\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"d99ad086-241a-439d-8bc5-e15d5c3e178d.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:33:52.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1052\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-10-17T17:16:46.055Z\",\n \"updatedAt\": \"2023-08-15T16:33:53.017Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"f87083c4-e1fc-4db5-977c-4a8b467bb40a\",\n \"username\": \"Gabriela Moreira\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"BDR\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": \"2022-10-17T17:16:16.000Z\",\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": null,\n \"oncall\": false,\n \"ringing\": null,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": null,\n \"token_id\": null,\n \"tech_channel\": null,\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-10-17T17:14:29.449Z\",\n \"updatedAt\": \"2022-10-17T17:15:52.040Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"09059789-2e50-45b2-a5db-56b7bfad5255\",\n \"username\": \"Gabriel Baú\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Service Manager\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-08-18T14:21:12.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1024\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:23:17.799Z\",\n \"updatedAt\": \"2022-09-21T17:41:45.419Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"9dca2d0c-4248-4da4-876b-b573d26104ab\",\n \"username\": \"Gustavo Braga\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Dev\",\n \"endpoint\": \"1064\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-11T19:08:52.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1064\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-01-30T19:28:56.076Z\",\n \"updatedAt\": \"2023-08-11T19:08:52.624Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"d308a3c4-efdb-41ae-bb23-08beb6aa903f\",\n \"username\": \"Gustavo Hasse\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Vendas\",\n \"endpoint\": \"\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-05-30T20:33:49.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:17:36.546Z\",\n \"updatedAt\": \"2022-12-09T19:17:50.424Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"88383f60-428f-456d-83d3-a64969bbc4b9\",\n \"username\": \"Gustavo Medeiros\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": \"1039\",\n \"queues\": {\n \"Gustavo\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"88383f60-428f-456d-83d3-a64969bbc4b9.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-03T13:18:30.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1039\",\n \"token_id\": \"421b13b9-08fc-45e5-9d57-67e4c7655e25\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-08-19T19:12:58.241Z\",\n \"updatedAt\": \"2023-08-03T13:18:30.916Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"790fc1a7-38a5-406f-a66d-2373668b223d\",\n \"username\": \"Hilgner\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Teste\",\n \"endpoint\": \"\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-05-31T15:22:23.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1036\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-05-31T12:44:45.328Z\",\n \"updatedAt\": \"2022-09-28T19:53:12.307Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"e12770a0-9860-4eb0-abd3-dc6f210a7964\",\n \"username\": \"João Clementino\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Gestor\",\n \"endpoint\": \"\",\n \"queues\": null,\n \"avatar\": \"e12770a0-9860-4eb0-abd3-dc6f210a7964.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-09T17:27:12.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:02:02.415Z\",\n \"updatedAt\": \"2023-08-09T19:13:55.676Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"f9fdcc93-0d2b-448b-a315-c4399980a6d7\",\n \"username\": \"João Conrad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": \"1038\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-11T16:56:23.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1038\",\n \"token_id\": \"2db02cb3-ccea-498c-b75e-59a02a51158d\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-08-08T23:14:51.659Z\",\n \"updatedAt\": \"2023-08-11T16:56:23.774Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"84d60ae2-383a-4e36-a436-9e867ed5e02c\",\n \"username\": \"Joao V Atendimento\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Dev\",\n \"endpoint\": \"\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": \"2022-07-05T18:57:11.000Z\",\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": null,\n \"oncall\": false,\n \"ringing\": null,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-06-08T12:50:11.958Z\",\n \"updatedAt\": \"2022-09-14T11:51:01.497Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"a391a899-66a8-4844-9d6c-bda2a771f012\",\n \"username\": \"Joao Victor S.\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Dev\",\n \"endpoint\": \"1065\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": 0\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-08-11T16:28:34.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1065\",\n \"token_id\": \"b371236b-c54d-4af2-8bdd-eabded4ff2ed\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T00:23:32.696Z\",\n \"updatedAt\": \"2023-08-11T16:28:34.446Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"8c4e1b93-688c-45c2-b907-b52a5535d33f\",\n \"username\": \"Leonardo Penna\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Business\",\n \"endpoint\": \"1051\",\n \"queues\": {\n \"Comercial\": {\n \"penalty\": \"4\"\n },\n \"Leonardo\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"8c4e1b93-688c-45c2-b907-b52a5535d33f.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": \"2022-10-14T13:26:58.000Z\",\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:30:15.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1051\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-10-11T18:47:24.432Z\",\n \"updatedAt\": \"2023-08-15T16:30:15.557Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"804c5ffb-cda0-43c2-a2e2-3b6bc0bedddb\",\n \"username\": \"Lucas Portela\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Agente\",\n \"endpoint\": \"1053\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 867038,\n \"redefine_expires\": \"2022-12-21T12:16:00.000Z\",\n \"state\": \"online\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:37:41.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1053\",\n \"token_id\": \"fec123ef-b1ac-4d60-8482-a3827fc0f713\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-12-20T14:29:18.882Z\",\n \"updatedAt\": \"2023-08-15T16:37:41.190Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"7adea4cb-440d-434f-9edd-a9fb46e61d99\",\n \"username\": \"Luciene Macedo\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"CSM\",\n \"endpoint\": \"1018\",\n \"queues\": {\n \"Sucesso\": {\n \"penalty\": \"0\"\n },\n \"Suporte\": {\n \"penalty\": \"4\"\n },\n \"Luciene\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"7adea4cb-440d-434f-9edd-a9fb46e61d99.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 135393,\n \"redefine_expires\": \"2022-10-06T09:29:14.000Z\",\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:45:03.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1018\",\n \"token_id\": \"455feac6-dd5c-4160-972b-b5be2c43fde2\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T23:38:24.345Z\",\n \"updatedAt\": \"2023-08-15T16:45:03.273Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"f0513dab-403b-428a-8984-0de5f57f2298\",\n \"username\": \"Luciene teste\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_corporative\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": \"1076\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": 4\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-07-07T13:03:59.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1076\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-07-07T12:41:22.256Z\",\n \"updatedAt\": \"2023-07-14T19:44:50.587Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"aff520e6-d936-4efa-bb8e-1d2bafae3b2a\",\n \"username\": \"Marine.gestor\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Treinamento\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": null,\n \"oncall\": false,\n \"ringing\": null,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": null,\n \"token_id\": null,\n \"tech_channel\": null,\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-05-17T11:31:43.415Z\",\n \"updatedAt\": \"2022-05-17T11:58:08.303Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"a0e4e30d-c2b3-42bb-8b8a-afcafadc8b47\",\n \"username\": \"Marine Mafra\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Treinamento\",\n \"endpoint\": \"1029\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": \"2\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": 819815,\n \"redefine_expires\": \"2022-09-14T09:01:05.000Z\",\n \"state\": \"online\",\n \"pause\": \"Almoço\",\n \"last_event_time\": \"2023-08-15T16:14:23.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1029\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T19:23:18.028Z\",\n \"updatedAt\": \"2023-08-15T16:14:23.995Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"77bdb2cf-7a9b-4ac3-8ffb-b978378f24c3\",\n \"username\": \"Marine.Mafra\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Treinamento\",\n \"endpoint\": \"1033\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T13:59:41.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1033\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-05-17T11:58:08.575Z\",\n \"updatedAt\": \"2023-08-15T13:59:41.994Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"a9c4ec67-7ced-4a40-be51-460c8e58ca8b\",\n \"username\": \"Paola Passos\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Suporte N1\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-04-05T16:48:08.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1072\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-03-17T14:15:22.865Z\",\n \"updatedAt\": \"2023-04-10T12:07:09.588Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"154aea5f-35d3-429b-8314-4ed2478ff5e5\",\n \"username\": \"Rafaella Toledo\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"SDR\",\n \"endpoint\": \"1074\",\n \"queues\": {\n \"Comercial\": {\n \"penalty\": \"1\"\n },\n \"Rafaella\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": \"154aea5f-35d3-429b-8314-4ed2478ff5e5.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"online\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:41:57.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": \"\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1074\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-04-25T21:06:10.324Z\",\n \"updatedAt\": \"2023-08-15T16:41:57.624Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"301944e1-7df4-41d7-bc3c-0ea81e60625f\",\n \"username\": \"Renata Detros\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"SDR\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": \"bca83f37a24556dafa517f3804e9973d1bb80c35e95b537dcedaa208e9f12978.png\",\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-12-30T17:14:26.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-11T17:21:15.357Z\",\n \"updatedAt\": \"2023-01-20T18:00:38.902Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"073ffbd6-c7c4-4a41-a660-95199c1dd0d1\",\n \"username\": \"Rodrigo\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": \"1079\",\n \"queues\": {\n \"Deon\": {\n \"penalty\": \"1 - Muito Alta\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-11T16:15:58.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1079\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-08-11T15:00:06.364Z\",\n \"updatedAt\": \"2023-08-11T16:15:58.913Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"1d8af116-cfa4-486c-bdc8-998039aa0c7e\",\n \"username\": \"Sayron Lucca\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Agente\",\n \"endpoint\": \"1067\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-08-15T16:45:01.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1067\",\n \"token_id\": \"8e9ff8c9-a7d2-4e78-bf2d-cf5fc63db901\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T18:25:05.449Z\",\n \"updatedAt\": \"2023-08-15T16:45:01.286Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"8854ca55-74ef-4de4-ad24-608ccd0bfb86\",\n \"username\": \"Suporte cl150sr1\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Super Usuário\",\n \"endpoint\": \"\",\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"opens\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-12-28T20:53:38.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"\",\n \"token_id\": \"d8fa92fa-4306-4316-9629-702d85a1d0d2\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T20:52:11.415Z\",\n \"updatedAt\": \"2023-02-10T14:26:13.419Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"94cb1601-dde7-461f-98e1-ed11a84bbdbf\",\n \"username\": \"Thailana\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"cs =)\",\n \"endpoint\": \"1036\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": \"4\"\n },\n \"Thailana\": {\n \"penalty\": 4\n }\n },\n \"avatar\": \"94cb1601-dde7-461f-98e1-ed11a84bbdbf.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": \"Reunião\",\n \"last_event_time\": \"2023-08-15T14:33:22.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1036\",\n \"token_id\": \"ea6c104e-b00b-4478-bcbe-af5da266d34a\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-06-06T11:47:52.784Z\",\n \"updatedAt\": \"2023-08-15T14:33:22.233Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"e53b16df-be44-412e-9d80-63ee75db6974\",\n \"username\": \"Thais Barcelos\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Dev\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2022-07-04T13:04:24.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1030\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-08T20:22:55.804Z\",\n \"updatedAt\": \"2022-09-21T17:43:40.570Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"de5d8e30-5ab5-4606-9aae-84ac526a2565\",\n \"username\": \"Tiago88\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_agent\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Dev\",\n \"endpoint\": \"1071\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": \"0\"\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-08-14T18:21:24.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1071\",\n \"token_id\": \"236d84a8-ecc1-4482-bb58-7a545b8a360b\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-02-23T14:39:39.218Z\",\n \"updatedAt\": \"2023-08-14T18:21:24.366Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"817723ff-04e4-4a32-9daa-39ec28cd37ae\",\n \"username\": \"Tiago Gestor\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Tester\",\n \"endpoint\": \"1037\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": \"4\"\n }\n },\n \"avatar\": \"817723ff-04e4-4a32-9daa-39ec28cd37ae.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-07-19T17:14:57.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1037\",\n \"token_id\": \"e574e61e-d3d6-4a68-b329-042e24110a0e\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-07-22T12:41:40.945Z\",\n \"updatedAt\": \"2023-08-09T01:14:59.006Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"b1f7a70e-3791-4da4-9aa2-c44337cb4a42\",\n \"username\": \"Tiago Zimmermann ADM\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Desenvolvedor\",\n \"endpoint\": \"1060\",\n \"queues\": {\n \"Engenharia\": {\n \"penalty\": \"4\"\n }\n },\n \"avatar\": \"b1f7a70e-3791-4da4-9aa2-c44337cb4a42.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-07-17T13:32:05.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1060\",\n \"token_id\": \"4cb8556d-5d65-4831-b9a6-b691f13644ba\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-12T17:29:48.854Z\",\n \"updatedAt\": \"2023-08-09T01:14:59.006Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"4ce40225-158d-48f5-b9c1-28d61d7443ed\",\n \"username\": \"Uriel Rodrigues\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_manager\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"CS\",\n \"endpoint\": \"1026\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": \"4\"\n },\n \"Uriel\": {\n \"penalty\": 4\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": \"Treinamento\",\n \"last_event_time\": \"2023-08-08T16:36:38.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1026\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-11T21:23:03.325Z\",\n \"updatedAt\": \"2023-08-08T16:36:38.459Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"fef1c363-73cd-4a83-9655-8b5ce7839800\",\n \"username\": \"victoria\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": null,\n \"oncall\": false,\n \"ringing\": null,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": null,\n \"token_id\": null,\n \"tech_channel\": null,\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2023-07-20T19:27:15.943Z\",\n \"updatedAt\": \"2023-07-20T19:27:37.994Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"a90e6baa-8988-4da0-9088-de7a04ebd855\",\n \"username\": \"Victoria Conrad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"Costumer Experience\",\n \"endpoint\": \"1043\",\n \"queues\": {\n \"Especialista\": {\n \"penalty\": 4\n }\n },\n \"avatar\": null,\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-14T12:59:41.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1043\",\n \"token_id\": \"5a6a0ad8-0bad-4678-99a3-a58568515990\",\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-04-07T23:36:33.251Z\",\n \"updatedAt\": \"2023-08-14T12:59:41.944Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"70d00c57-0c2b-4e20-a8e7-6b756bb2f258\",\n \"username\": \"Vitor Hugo\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_admin\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"CX\",\n \"endpoint\": \"1048\",\n \"queues\": {\n \"Suporte\": {\n \"penalty\": 4\n },\n \"Engenharia\": {\n \"penalty\": 4\n }\n },\n \"avatar\": \"70d00c57-0c2b-4e20-a8e7-6b756bb2f258.png\",\n \"type\": \"user\",\n \"status\": \"activated\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": \"enabled\",\n \"pause\": null,\n \"last_event_time\": \"2023-08-14T21:35:19.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1048\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-10-06T20:26:03.942Z\",\n \"updatedAt\": \"2023-08-14T21:35:19.388Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n },\n {\n \"id\": \"99e8158e-f654-4272-803b-f78bc1978550\",\n \"username\": \"Yasmin Mourad\",\n \"email\":\"*****@opens.com.br\",\n \"password\":\"*****\",\n \"profile\": \"p_corporative\",\n \"language\": \"pt-BR\",\n \"access_token\":\"*****\",\n \"occupation\": \"BDR\",\n \"endpoint\": null,\n \"queues\": null,\n \"avatar\": \"99e8158e-f654-4272-803b-f78bc1978550.png\",\n \"type\": \"user\",\n \"status\": \"disabled\",\n \"redefine_code\": null,\n \"redefine_expires\": null,\n \"state\": null,\n \"pause\": null,\n \"last_event_time\": \"2023-02-15T14:49:34.000Z\",\n \"oncall\": false,\n \"ringing\": false,\n \"callnumber\": null,\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"peer_create\": \"1054\",\n \"token_id\": null,\n \"tech_channel\": \"PJSIP\",\n \"bad_password\": 0,\n \"block_status\": \"no\",\n \"two_auth_mail\": false,\n \"two_auth_otp\": false,\n \"otp_key\": null,\n \"watching\": false,\n \"trial\": false,\n \"createdAt\": \"2022-12-30T13:35:45.305Z\",\n \"updatedAt\": \"2023-05-16T12:59:18.561Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n }\n ]\n}"}],"_postman_id":"484fba80-3214-4e9e-a8cf-5f30d3bdbc32"}],"id":"35162dfd-3b1e-428b-b9e4-3916494645ea","description":"

APIs relacionadas as ações de usuário, como pegar status, configurações, enviar notificações e mais.

\n","_postman_id":"35162dfd-3b1e-428b-b9e4-3916494645ea","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Contacts","item":[{"name":"Get Contact by ID","id":"c33ccb81-a1fd-4097-8f46-4fc0b60a7f75","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://clist.opens.com.br/contact/CONTACT_UUID","description":"

Busca os dados de contato de um cliente.

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Busca os dados de contato de um cliente.

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Busca os dados de contato de um cliente.

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Identificação de Chat para o Contato

É possível iniciar um chat com o contato já identiicado, e com isso reduzir o esforço do cliente na abertura da conversa.

Casos comuns de uso são cenários onde o widget está embarcado em alguma aplicação onde o usuário já está autenticado e já é conhecido, como um e-commerce, SaaS, mobile app e outros.

Para isso você precisará ter um contactId e um Bearer Token para este contato.

A resquest deste endpoint criar um contato e retorna um token para ele.

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APIs relacionadas aos contatos cadastrados na Plataforma. Contatos são clientes vinculados ou não a Empresas dentro da Plataforma.

\n","_postman_id":"86d6e1cb-b81c-4af6-8922-8159a70b7bb9","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Activities","item":[{"name":"Create a new Activity","id":"00d8650e-b83a-4d28-8a52-3d592128fa94","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"type\": \"Chat\", // Call or Chat\n \"category\": \"Phone\",\n \"assignedTo\": \"USER_UUID\", // Responsable user ID - required\n \"assignedBy\": \"USER_UUID\", // Creator user ID - optional\n \"contactNumber\": \"PHONE_NUMBER\", // phone number\n \"contactEmail\": \"email@opens.com.br\", \n \"note\":\"Seu comentário ou observação sobre a atividade\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"protocol":"https","path":["callback"],"host":["cblist","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"58534376-5aee-4585-9a13-e98cf66534f0","name":"Exemplo","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"type\": \"Call\", // Call or Chat\n \"category\": \"Phone\",\n \"assignedTo\": \"USER_UUID\", // Responsable user ID - required\n \"assignedBy\": \"USER_UUID\", // Creator user ID - optional\n \"contactNumber\": PHONE_NUMBER, // phone number\n \"contactEmail\": \"email@opens.com.br\", \n \"note\":\"Seu comentário sobre a atividade\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 25 Jul 2023 15:08:00 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"1f2-PcTTvnGE/pTodlqCJjIXdVD4RaU\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=0Mxtb5XHkd%2Bj372abqB0qACsFdlU6wBIxXFDyFXP70HQh934kOutAhgbjhhl8WbKSJBjVT7FU8vxzLEORxWGZj6QbA4nKvmoh78pidLsOSDvRiF4PHpt9h3ODM37oj2%2Fyl4%2BSb1O\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7ec550d1e80b67c9-MIA"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"createdAt\": \"2023-07-25T15:08:00.148Z\",\n \"updatedAt\": \"2023-07-25T15:08:00.148Z\",\n \"status\": 101,\n \"description\": \"\",\n \"id\": 7954,\n \"type\": \"call\",\n \"assignedTo\": \"USER_ID\",\n \"assignedBy\": \"USER_ID\",\n \"contactNumber\": \"48999999999\",\n \"contactEmail\": \"email@opens.com.br\",\n \"note\": \"Seu comentário sobre a atividade\",\n \"companyId\": \"COMPANY_ID\",\n \"categoryId\": 3,\n \"linkedid\": null,\n \"chatRoomId\": null,\n \"date\": null,\n \"contactId\": null,\n \"attendanceGroupId\": null,\n \"waitTime\": null\n}"}],"_postman_id":"00d8650e-b83a-4d28-8a52-3d592128fa94"},{"name":"Get All Activities from an User","id":"1dbf21e3-fbbe-4553-9f25-165067b42dea","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback","description":"

Busca a lista de todas as atividades do usuário proprietário do token de autorização.

\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"protocol":"https","path":["callback"],"host":["cblist","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"bdc443cd-8546-4382-9e6d-e27388f3b139","name":"Exemplo","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"type\": \"Call\", // Call or Chat\n \"category\": \"Phone\",\n \"assignedTo\": \"USER_UUID\", // Responsable user ID - required\n \"assignedBy\": \"USER_UUID\", // Creator user ID - optional\n \"contactNumber\": PHONE_NUMBER, // phone number\n \"contactEmail\": \"email@opens.com.br\", \n \"note\":\"Seu comentário sobre a atividade\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 25 Jul 2023 15:08:00 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"1f2-PcTTvnGE/pTodlqCJjIXdVD4RaU\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=0Mxtb5XHkd%2Bj372abqB0qACsFdlU6wBIxXFDyFXP70HQh934kOutAhgbjhhl8WbKSJBjVT7FU8vxzLEORxWGZj6QbA4nKvmoh78pidLsOSDvRiF4PHpt9h3ODM37oj2%2Fyl4%2BSb1O\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7ec550d1e80b67c9-MIA"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"createdAt\": \"2023-07-25T15:08:00.148Z\",\n \"updatedAt\": \"2023-07-25T15:08:00.148Z\",\n \"status\": 101,\n \"description\": \"\",\n \"id\": 7954,\n \"type\": \"call\",\n \"assignedTo\": \"USER_ID\",\n \"assignedBy\": \"USER_ID\",\n \"contactNumber\": \"48999999999\",\n \"contactEmail\": \"email@opens.com.br\",\n \"note\": \"Seu comentário sobre a atividade\",\n \"companyId\": \"COMPANY_ID\",\n \"categoryId\": 3,\n \"linkedid\": null,\n \"chatRoomId\": null,\n \"date\": null,\n \"contactId\": null,\n \"attendanceGroupId\": null,\n \"waitTime\": null\n}"}],"_postman_id":"1dbf21e3-fbbe-4553-9f25-165067b42dea"},{"name":"Get All Activities by Type","id":"53285d8b-2a0a-4f57-bfb1-377fe32622b5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback/category/Phone","description":"

Busca a lista de todas as atividades de uma categoria.

Categorias são: Phone, abandon

\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"protocol":"https","path":["callback","category","Phone"],"host":["cblist","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"aec9888d-9306-4e53-9403-124d30e967a7","name":"Exemplo","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"type\": \"Call\", // Call or Chat\n \"category\": \"Phone\",\n \"assignedTo\": \"USER_UUID\", // Responsable user ID - required\n \"assignedBy\": \"USER_UUID\", // Creator user ID - optional\n \"contactNumber\": PHONE_NUMBER, // phone number\n \"contactEmail\": \"email@opens.com.br\", \n \"note\":\"Seu comentário sobre a atividade\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cblist.opens.com.br/callback"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 25 Jul 2023 15:08:00 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"1f2-PcTTvnGE/pTodlqCJjIXdVD4RaU\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=0Mxtb5XHkd%2Bj372abqB0qACsFdlU6wBIxXFDyFXP70HQh934kOutAhgbjhhl8WbKSJBjVT7FU8vxzLEORxWGZj6QbA4nKvmoh78pidLsOSDvRiF4PHpt9h3ODM37oj2%2Fyl4%2BSb1O\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7ec550d1e80b67c9-MIA"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"createdAt\": \"2023-07-25T15:08:00.148Z\",\n \"updatedAt\": \"2023-07-25T15:08:00.148Z\",\n \"status\": 101,\n \"description\": \"\",\n \"id\": 7954,\n \"type\": \"call\",\n \"assignedTo\": \"USER_ID\",\n \"assignedBy\": \"USER_ID\",\n \"contactNumber\": \"48999999999\",\n \"contactEmail\": \"email@opens.com.br\",\n \"note\": \"Seu comentário sobre a atividade\",\n \"companyId\": \"COMPANY_ID\",\n \"categoryId\": 3,\n \"linkedid\": null,\n \"chatRoomId\": null,\n \"date\": null,\n \"contactId\": null,\n \"attendanceGroupId\": null,\n \"waitTime\": null\n}"}],"_postman_id":"53285d8b-2a0a-4f57-bfb1-377fe32622b5"}],"id":"9b6435d3-e611-4e61-baad-ad12b12f03c0","description":"

Com este conjunto de APIs você pode manipular a lista de atividades de retorno de contato (callback) de um Grupo de Atendimento e/ou usuários.

IMPORTANTE: Esta API só funciona com token de sessão do usuário. Você pode conseguir o token de sessão executando a request de Autorização descrita aqui.

\n","_postman_id":"9b6435d3-e611-4e61-baad-ad12b12f03c0","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Webhooks","item":[{"name":"Ligação feita através da API de click-to-call finalizada","id":"b6e8ad9d-e24c-4400-bc72-05d8a42963f7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"type\": \"outbound\",\n \"startpoint\": \"snep\",\n \"call_members\": [\n \"1004\",\n \"5554996984068\",\n \"8020628\"\n ],\n \"callid\": \"20230726141410045554996984068\",\n \"callflow\": {},\n \"calldate\": \"2023-07-26T20:14:12.000Z\",\n \"uniqueid\": \"1690402448.909\",\n \"linkedid\": \"1690402448.909\",\n \"state\": \"4\",\n \"status\": \"ANSWERED\",\n \"from\": \"1004\",\n \"peer\": \"1004\",\n \"to\": \"+5554996984068\",\n \"host\": \"cl4772sr2\",\n \"event\": \"peerhangup\",\n \"answerdate\": \"2023-07-26T20:14:21.000Z\",\n \"hangupdate\": \"2023-07-26T20:15:01.000Z\",\n \"duration\": \"49\",\n \"custom\": [\n \"api_token\",\n \"ticket\",\n \"ticketcode\",\n \"operador\",\n \"codeGroup\"\n ],\n \"api_token\": \"{{CUSTOM_TOKEN_RECEIVED_ON_CLICK_TO_CALL_RESQUEST}}\",\n \"ticket\": \"{{CUSTOM_TICKET_RECEIVED_ON_CLICK_TO_CALL_RESQUEST}}\",\n \"ticketcode\": \"{{CUSTOM_TICKETCODE_RECEIVED_ON_CLICK_TO_CALL_RESQUEST}}\",\n \"operador\": \"{{CUSTOM_OPERATOR_ID_RECEIVED_ON_CLICK_TO_CALL_RESQUEST}}\",\n \"codeGroup\": \"{{CUSTOM_COD_GROUP_RECEIVED_ON_CLICK_TO_CALL_RESQUEST}}\",\n \"tracking_call\": \"https://manager.opens.com.br/client/#/callback/detail/1690402448.909\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"hook\": \"clicktocallhangup\"\n}\n","options":{"raw":{"language":"json"}}},"url":"","description":"

O Evento que dispara este webhook é o clicktocallhangup. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

Os dados padrões que você receberá neste webhook estão a seguir mas você pode customizar tanto os nomes dos campos quanto adicionar novos parâmetros como TOKENS de Integração, parâmetros específicos da sua API entre outros.

\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"query":[],"variable":[]}},"response":[],"_postman_id":"b6e8ad9d-e24c-4400-bc72-05d8a42963f7"},{"name":"Início de uma conversa de chat","id":"974716d8-96e7-45e2-88b9-57f03fab576a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"VIEW","header":[],"body":{"mode":"raw","raw":"{\n \"status\": \"pending\",\n \"open\": true,\n \"inTransfer\": false,\n \"waitTime\": 0,\n \"attendanceTime\": 0,\n \"lastOperatorMsgAt\": \"2024-04-24T13:18:20.628Z\",\n \"inactivityLimit\": 86400,\n \"wasTransferred\": false,\n \"id\": 5102,\n \"companyId\": \"{{COMPANY_ID}}\",\n \"createdBy\": \"95e16533-0553-464b-9acc-f843a217f34a\",\n \"lastClientMsgAt\": \"2024-04-24T13:18:21.258Z\",\n \"subject\": \"e41fb30a-32f0-4ced-9f88-c7122d4197d6\",\n \"creatorProvider\": \"yunique\",\n \"chatConfigId\": \"e41fb30a-32f0-4ced-9f88-c7122d4197d6\",\n \"members\": [\n {\n \"exited\": false,\n \"id\": 8542,\n \"recipientId\": \"95e16533-0553-464b-9acc-f843a217f34a\",\n \"provider\": \"yunique\",\n \"origin\": \"e41fb30a-32f0-4ced-9f88-c7122d4197d6\",\n \"channel\": \"95e16533-0553-464b-9acc-f843a217f34a\",\n \"companyId\": \"{{COMPANY_ID}}\",\n \"chatRoomId\": 5102,\n \"updatedAt\": \"2024-04-24T13:18:20.633Z\",\n \"createdAt\": \"2024-04-24T13:18:20.633Z\",\n \"subject\": null,\n \"providerAccessToken\": null\n }\n ],\n \"priority\": 2,\n \"protocol\": \"5102.1713964700627_E41FB30A-32F0-4CED-9F88-C7122D4197D6_60F7610F3A3\",\n \"updatedAt\": \"2024-04-24T13:18:20.636Z\",\n \"createdAt\": \"2024-04-24T13:18:20.628Z\",\n \"closedBy\": null,\n \"score\": null,\n \"currentRule\": null,\n \"queueId\": null,\n \"campaignId\": null,\n \"answeredAt\": null,\n \"activeDates\": null,\n \"activeWeekDays\": null,\n \"topic\": null,\n \"hook\": \"chatinit\"\n}","options":{"raw":{"language":"json"}}},"url":"","description":"

O Evento que dispara este webhook é o chatinit. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após a abertura de um novo chat.

O Evento que dispara este webhook é o chatmessagein. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após o recebimento e processamento da mensagem no chat.

O Evento que dispara este webhook é o chatmessageout. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após o envio e processamento da mensagem no chat.

O Evento que dispara este webhook é o chatwaiting. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após o chat entrar em uma fila de atendimento.

O Evento que dispara este webhook é o chatinattendance. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após o chat ser atendindo por um agente.

O Evento que dispara este webhook é o chatterminated. Para adicioná-lo basta adicionar uma ação ao seu cenário de Integração com os parâmetros que deseja.

O Webhook será emitido após o término de um chat.

O Yunique emite vários webhooks em eventos de chat ou ligação.

Com eles você pode receber notificações de:

início de uma ligação
atendimento de uma ligação
fim de uma ligação atendida
fim de uma ligação feita via API de click-to-call
ligação abandonada pelo cliente
início de uma conversa de chat
entrada de uma conversa de chat em um Grupo de Atendimento
fim de uma conversa de chat

Configurando Webhooks no Yunique

Para configurar webhooks no Yunique você deve acessar o Ambiente de Gestão -> Integrações -> Webhooks

O Yunique trabalha com Cenários de Integração. Cada cenário pode ter uma ou mais ações de Notificação.

As notificações são webhooks para cada evento que o Yunique emite.

Para criar um cenário, basta clicar em Adicionar na página de Integrações.

\n\n

No campo URL você irá informar sua API. Os endpoints da API podem ser diferentes para cada ação de notificação (webhook). Exemplo, digamos que sua API base seja https://partners.opens.com.br e você tenha o endpoint /novochat para novas conversas de chat e o endpoint /fimdechat para finalização de conversas de chat. Neste cenário você deve inserir no campo URL https://partners.opens.com.br e nos campos Endpoint dentro do cadastro da ação /fimdechat e/ou /novochat.

","_postman_id":"4a92ebf7-f5ec-4098-8f8a-63dcff538d0b","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Company","item":[{"name":"Get Compay License Status","id":"83bbb8c3-49f5-4f02-9322-7524f7d667cb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cservice.opens.com.br/companies/","description":"

Esta API permite você pegar o seu COMPANY_ID representado na reposta da request pelo campo id.

\n","urlObject":{"protocol":"https","path":["companies",""],"host":["cservice","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"2aa2bffd-dcdf-4cba-9b82-4c9ae55eb818","name":"Get Compay License Status","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer YOUR_SESSION_TOKEN","type":"text"}],"url":"https://cservice.opens.com.br/companies/licenses"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Fri, 28 Apr 2023 14:15:21 GMT"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Connection","value":"keep-alive"},{"key":"Access-Control-Allow-Credentials","value":"true"},{"key":"Etag","value":"W/\"27b-NhKVTBE/W5D4aZNeWh1sfSo270M\""},{"key":"Vary","value":"Origin"},{"key":"X-Powered-By","value":"Express"},{"key":"CF-Cache-Status","value":"DYNAMIC"},{"key":"Report-To","value":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=QMo%2BROjMN66oGrVLcxpCFmJYcY%2Btyzg9K5Pzg8Cl3X3DrHDhSjzUWup6IPbOK%2Fu5vwLFJk4yAFe1ZDehmVvrSfiubJBSmEY8b4wNVN5r8vmeejUO76zwlzC%2FNS9qutf5R9prYEdqvfE%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}"},{"key":"NEL","value":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}"},{"key":"Server","value":"cloudflare"},{"key":"CF-RAY","value":"7befeab4da2802f7-GRU"},{"key":"Content-Encoding","value":"br"},{"key":"alt-svc","value":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\",\n \"name\": \"Opens Tecnologia Ltda\",\n \"hostname\": \"cl150sr1\",\n \"crm_code\": \"150\",\n \"token\": \"67935be3-a4b7-5550-465d-6ca5c18582e0\",\n \"status\": \"actived\",\n \"timezone\": \"America/Sao_Paulo\",\n \"utc\": \"-03:00\",\n \"check_bad_password\": false,\n \"limit_bad_password\": 5,\n \"createdAt\": \"2022-04-07T20:52:11.117Z\",\n \"updatedAt\": \"2022-11-09T14:51:42.900Z\",\n \"licenses\": [\n {\n \"id\": \"9e01fe8e-c184-4793-a27b-e2d615a6a6d1\",\n \"plan\": \"essential\",\n \"quantity\": 33,\n \"value_unit\": 23,\n \"mail_notify\": \"carla.franke@opens.com.br\",\n \"createdAt\": \"2022-04-07T20:52:11.748Z\",\n \"updatedAt\": \"2022-08-19T19:12:17.599Z\",\n \"company_id\": \"6139bd79-8a36-4d93-b7af-0388de8d8fdc\"\n }\n ]\n}"}],"_postman_id":"83bbb8c3-49f5-4f02-9322-7524f7d667cb"}],"id":"3a3f8bef-c590-45a9-90da-49de440b646e","description":"

Estas APIs são para gerenciar os dados gerais e status da sua Conta principal no Yunique.

\n","_postman_id":"3a3f8bef-c590-45a9-90da-49de440b646e","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Tags","item":[{"name":"Get All tags","id":"db301e2f-e2f6-475a-88a0-6c5783cf731a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://rshiph.opens.com.br/tags/YOUR_COMPANY_ID","urlObject":{"protocol":"https","path":["tags","YOUR_COMPANY_ID"],"host":["rshiph","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"db301e2f-e2f6-475a-88a0-6c5783cf731a"},{"name":"Add tag to a conversation","id":"0b284a87-5292-420f-8bcb-b22277ed4af1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":"https://chat.opens.com.br/chat-tags","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"protocol":"https","path":["chat-tags"],"host":["chat","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"0b284a87-5292-420f-8bcb-b22277ed4af1"},{"name":"Add tag to a call","id":"05efa160-20ce-419a-94b2-80dbcdcb4503","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"linkedId\":\"{{LINKEDID}}\",\n \"callId\":\"{{CALLID}}\"\n}","options":{"raw":{"language":"json"}}},"url":"https://callreport.opens.com.br/call-tags","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}},"urlObject":{"protocol":"https","path":["call-tags"],"host":["callreport","opens","com","br"],"query":[],"variable":[]}},"response":[],"_postman_id":"05efa160-20ce-419a-94b2-80dbcdcb4503"}],"id":"519dedaa-a2ef-4dee-9c05-93d3bfb98b3a","_postman_id":"519dedaa-a2ef-4dee-9c05-93d3bfb98b3a","description":"","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}},{"name":"Embedded and Website APP","item":[{"name":"Customizando Cores e Design do Widget","item":[],"id":"9f802e0e-bee6-42aa-ba42-af93a3270b78","description":"

Você pode customizar diferentes partes do design do Widget para seu Embedded App.

Para isso você vai utilizar a API de Configuração do Widget com a seleção de parâmetros que deseja.

Dentro do Payload completo de configuração você deve alterar o objeto configurations .Os parâmetros que você pode utilizar para customizar são estes:

{\n  \"configurations\": {\n    \"name\": \"Teste João\", // Nome do Widget\n    \"type\": \"Site\", // Tipo: Site, Email, App, QrCode\n    \"functions\": {\n      \"chat\": true, // Habilitar chat?\n      \"voice\": true, // Habilitar Ligação via internet?\n      \"voice_in_chat\": false, // habilitar opção de voz em uma conversa em andamento?\n      \"whatsapp\": true\n    },\n    \"client_data\": { // Quais dados obrigatórios para o cliente informar antes de iniciar uma conversa ou ligação?\n      \"name\": true,\n      \"email\": true,\n      \"phone\": true,\n      \"company\": false,\n      \"subject\": false\n    },\n    \"iconSize\": \"small\",\n    \"theme\": {. // Compisção de cores do tema\n      \"name\": \"Esmeralda\",\n      \"hexColors\": {\n        \"primary\": \"#000000\",\n        \"secondary\": \"#2c2c2c\",\n        \"accent\": \"#75d37b\",\n        \"neutral\": \"#75d37b\"\n      },\n      \"tailwindColors\": {\n        \"primary\": \"bg-black\",\n        \"secondary\": \"bg-black\",\n        \"accent\": \"bg-green-400\",\n        \"neutral\": \"bg-white\"\n      },\n      \"textColor\": \"white\",\n      \"type\": \"light\"\n    },\n    \"flow\": \"\",\n    \"voiceConfig\": { // grupos de Atendimento de Ligação caso tenha opção de ligação habilitada\n      \"512478\": { // ID do Grupo de Atendimento\n        \"id\": 512478,\n        \"attendanceGroupId\": \"Suporte\", // Nome do grupo que irá aparecer como opção no Widget\n        \"voiceTimeout\": 30 // tempo em segundos de espera do cliente até que alguém atenda\n      }\n    },\n    \"logoUrl\": \"https://cconfig.opens.com.br/uploads/dff48730-c641-4ec8-9dd5-eb61ea2c6340.png\", // Logo do Widget\n    \"title\": \"Seja Bem vindo!\", // mensagem inicial do Widget\n    \"description\": \"Como podemos lhe ajudar?\" // mensagem complementar do Widget\n  }\n}\n\n

\n","_postman_id":"9f802e0e-bee6-42aa-ba42-af93a3270b78","auth":{"type":"noauth","isInherited":true,"source":{"_postman_id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","name":"Embedded and Website APP","type":"folder"}}},{"name":"Instalando seu Widget","item":[],"id":"cec6947c-670b-4595-90f3-132bf3274dc1","description":"

Instalando no Aplicativo mobile

Para instalar em seu Aplicativo Mobile você precisará usar uma webview chamando a seguinte URL:

https://yunique-app.opens.com.br

Os parâmetros que você deve e pode passar são:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parâmetro	Obrigatório	Descrição
yuniqueId	Sim	ID do Widget
contactId	Não	ID do Contato que está iniciando o widget
btYunique	Não	Bearer Token do Contato que está iniciando o widget

Ficaria assim:

https://yunique-app.opens.com.br?yuniqueId=bc32218c-3203-4a82-a070-5dcacfd06dd1

Um exemplo de webview seria:

style={styles.container}\nsource={{ uri: \"https://yunique-app.opens.com.br?yuniqueId=[WIDGET_ID]\" }}\n/>\n\n

\n","_postman_id":"cec6947c-670b-4595-90f3-132bf3274dc1","auth":{"type":"noauth","isInherited":true,"source":{"_postman_id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","name":"Embedded and Website APP","type":"folder"}}},{"name":"Abrindo o Widget com o Contato já Identificado","item":[],"id":"e18a178f-38ef-4b14-86a8-c3ddc97172bd","description":"

Quando você está utilizando um APP, normalmente seu contato (cliente) já está identificado e não precisaria informar novamente seus dados para abrir o widget e iniciar uma conversa ou ligação.

Para isso você precisa passar para o widget a Identificação deste usuário e criar um token temporário para ele.

Este processo é feito com uma única request POST que te retornará tanto o ID do contato (contactId) quanto o Bearer Token (btYunique).

URL da Request:

https://auth.opens.com.br/contact-token

Método:

POST

Body:

JSON

A request aceita os seguintes parâmetros:

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parâmetro	Obrigatório	Descrição
companyId	Sim	id da empresa dentro do yunique
name	Sim	Nome do Contato que está iniciando o widget. Aceita qualquer string.
phone	Não	Telefone do contato somente números.
email	Não	Email do contato.
cpf	Não	CPF do Contato

Exemplo:

POST https://auth.opens.com.br/contact-token\n{\n    companyId: string,\n    name: string,\n    email?: string,\n    phone?: string,\n    cpf?: number\n}\n\n

Resposta:

{\n\"token\": \"eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJjb21wYW55SWQiOiJjM2ZkMjFjOS1jOTFhLTRjNjYtYmFhNSVFrqXkcwnAZMu4liE74d148BM3FKWFVW2gB0jH8lohU5rsSCN2bI8RvA4TGNrqGABG5reVWcBNxZh3LSzfN8_9lYNa5xJbCykB8nrrkY91w0\",\n\"contactId\": \"941f2836-be09-463c-bee9-189b1fc24486\"\n}\n\n

Paramêtros adicionais

Além dos paramêtros citados, temos mais alguns que podem ser úteis na hora de embarcar o Yunique Widget, sendo eles:

goToChat=true

Esse paramêtro irá abrir o widget direto ná pagina de chat, sem o usuário precisar clicar em uma das opções.

hideHeader=true

Esse paramêtro irá esconder o cabeçalho do widget.

hideBottomNavigation=true

Esse paramêtro irá esconder a navegação que fica na parte inferior do widget.

\n\n

O widget possui uma adaptação embutida para abertura de teclados dentro dele, então embarcando ele em um webview, é importante remover o tratamento natural dos aplicativos mobile.

\n","_postman_id":"e18a178f-38ef-4b14-86a8-c3ddc97172bd","auth":{"type":"noauth","isInherited":true,"source":{"_postman_id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","name":"Embedded and Website APP","type":"folder"}}},{"name":"Personalizando o Comportamento do Widget","item":[],"id":"f42d4b67-7208-4365-94bc-4c0daa0ab8e6","description":"\n

Você pode personalizar o comportamento do widget de forma que o botão não fique flutuante. Neste caso o widget será acionado pelo usuário por um clique em algum botão que você pode criar ou ainda automaticamente em um evento na página.

Você pode usar sua criatividade para criar maneiras do widget iniciar.

Aqui vai um exemplo de como criar um botão na página e abrir o widget somente quando este botão for clicado.

<script src=\"https://unpkg.com/axios/dist/axios.min.js\"></script>\n<div style=\"position: relative\">\n  <button id=\"open-widget\">Abrir Widget</button>\n  <iframe\n    id=\"opens-iframe\"\n    style=\"display: none;\"\n    width=\"340\"\n    height=\"547\"  >\n  </iframe>\n</div>\n<script onload>\n  async function getToken() {\n    const baseUrl =\n      \"https://yunique-app.opens.com.br/?yuniqueId=099fbca1-2417-453c-ae3d-54f9d930086f&openYuniqueWidget=true&fullscreen=true&goToChat=true\";\n\n    const companyId = “SEU_COMP”ANY_ID;\n    const name = \"Douglas Conrad\";\n    const phone = “48999999999”;\n\n    const res = await axios.post(\"https://auth.opens.com.br/contact-token\", {\n      companyId,\n      name,\n      phone,\n    });\n\n    const {contactId, token} = res.data;\n\n    document.getElementById(“opens-iframe”).src = `${baseUrl}&contactId=${contactId}&btYunique=${token}`;\n  }\n\n  function openIframe() {\n    console.log(\"Opening iFrame...\");\n    document.getElementById(“opens-iframe”).style.display = “block”;\n  }\n  document.getElementById(“open-widget”).onclick = openIframe;\n  getToken();\n</script>\n\n

\n","_postman_id":"f42d4b67-7208-4365-94bc-4c0daa0ab8e6","auth":{"type":"noauth","isInherited":true,"source":{"_postman_id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","name":"Embedded and Website APP","type":"folder"}}}],"id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7","description":"

Você pode incluir os canais de WebChat, Whatsapp e Voz do Yunique em websites e Aplicações em SmartPhones.

Para isso o Yunique oferece algumas opções:

Script Javascript para incluir em seu website
SDK Javascript para você incluir como webview em seu Aplicativo Mobile

O pré-requisito para utilização de qualquer opção de embedded app é ter um ou mais botões de contato criados no Yuniquie.

Você pode criar os Botões de Contato através das interface de Gestão do Yunique , depois você pode customizá-lo via API.

\n","auth":{"type":"noauth","isInherited":false},"event":[{"listen":"prerequest","script":{"type":"text/javascript","exec":[""],"id":"dfe8d8da-b825-4800-846b-03f946d6ced0"}},{"listen":"test","script":{"type":"text/javascript","exec":[""],"id":"41dff195-82e0-4f75-8fca-f47596701b46"}}],"_postman_id":"d0c9f38e-4489-42ac-a776-6f625dc95dd7"},{"name":"Cases","item":[{"name":"Get All Cases","id":"f2e6211e-41ca-4df0-8262-0466a0915b40","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"url":"https://cases.opens.com.br/cases","description":"

API responsável por pegar todos os casos.

\n","urlObject":{"protocol":"https","path":["cases"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"ce1c16f5-b999-4582-a2f3-edb758c6e6b0","name":"Get All Cases","originalRequest":{"method":"GET","header":[{"key":"api_token","value":"YOUR_TOKEN_ID","type":"text"}],"url":"https://cases.opens.com.br/cases"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 1,\n \"title\": \"Caso teste\",\n \"description\": \"Descrição do caso\",\n \"customerId\": \"e6378819-d454-4f14-bdc9-16f45535b42b\",\n \"createdBy\": \"eb0abd0c-fcd3-4ff2-b706-83648e3c55ff\",\n \"caseStatusId\": 3, // 3: aberto, 4: Em andamento, 5: fechado\n \"assignedTo\": \"6a3a43a9-056b-41c0-931b-cb8a9cf65b8f\",\n \"createdAt\": \"2024-07-18T15:12:34.865Z\",\n \"updatedAt\": \"2024-07-18T15:12:34.865Z\",\n \"status\": {\n \"name\": \"Aberto\"\n }\n }\n]"}],"_postman_id":"f2e6211e-41ca-4df0-8262-0466a0915b40"},{"name":"Get Case by ID","id":"aa8df58b-33c6-4cf8-92ea-31dc83ab7fff","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases/{{CASE_ID}}","description":"

API responsável por pegar o caso pelo código

\n","urlObject":{"protocol":"https","path":["cases","{{CASE_ID}}"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"e7896428-267c-4486-a597-3e8961c0dc1f","name":"Get All Cases","originalRequest":{"method":"GET","header":[{"key":"api_token","value":"YOUR_TOKEN_ID","type":"text"}],"url":"https://cases.opens.com.br/cases/{{CASE_ID}}"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 60,\n \"title\": \"Caso 2\",\n \"description\": \"Descrição 2\",\n \"customerId\": \"cf275b3e-805b-432a-ae7f-7a6aa1f16dac\", // Código do contato\n \"createdBy\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\", // Código do operador criador\n \"caseStatusId\": 3,\n \"assignedTo\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\", // Código do operador responsável\n \"createdAt\": \"2024-11-05T19:36:10.174Z\",\n \"updatedAt\": \"2024-11-05T19:36:10.174Z\"\n}"}],"_postman_id":"aa8df58b-33c6-4cf8-92ea-31dc83ab7fff"},{"name":"Create Case","id":"985b54a9-b465-4cf8-a2a0-8046f6205dda","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"description\": \"Descrição 2\",\n \"title\": \"Caso 2\",\n \"customerId\": \"cf275b3e-805b-432a-ae7f-7a6aa1f16dac\",\n \"assignedTo\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\",\n \"createdBy\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\",\n \"caseStatusId\": 3\n}","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases","description":"

API para criar um caso

\n","urlObject":{"protocol":"https","path":["cases"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"aa25be7a-7821-4f8d-ad50-8a9b5404e294","name":"Create Case","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cases.opens.com.br/cases?api_token=YOUR_TOKEN_ID","protocol":"https","host":["cases","opens","com","br"],"path":["cases"],"query":[{"key":"api_token","value":"YOUR_TOKEN_ID","type":"text"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"description\": \"Descrição 2\",\n \"title\": \"Caso 2\",\n \"customerId\": \"cf275b3e-805b-432a-ae7f-7a6aa1f16dac\", // Código do contato\n \"assignedTo\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\", // Código do operador responsável\n \"createdBy\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\", // Código do operador criador\n \"caseStatusId\": 3\n}"}],"_postman_id":"985b54a9-b465-4cf8-a2a0-8046f6205dda"},{"name":"Edit Case","id":"25fedde0-7d9a-4bda-b259-c4d057faff91","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"title\": \"Caso 3\",\n \"description\": \"Descrição 3\",\n \"assignedTo\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\",\n \"customerId\": \"e4253c0c-4639-4864-9cd9-dbc58ee92823\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases/{{CASE_ID}}","description":"

API para editar um caso

\n","urlObject":{"protocol":"https","path":["cases","{{CASE_ID}}"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"7ed63552-ecf9-4d3b-87d1-7cbcb9afe9e5","name":"Edit","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cases.opens.com.br/cases/{{CASE_ID}}?api_token=YOUR_TOKEN_ID","protocol":"https","host":["cases","opens","com","br"],"path":["cases","{{CASE_ID}}"],"query":[{"key":"api_token","value":"YOUR_TOKEN_ID","type":"text"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"title\": \"Caso 3\",\n \"description\": \"Descrição 3\",\n \"assignedTo\": \"d7a52b97-bc46-4a7c-ae8e-643c6de7a6fd\", // Código do operador responsável\n \"customerId\": \"e4253c0c-4639-4864-9cd9-dbc58ee92823\" // Código do cliente\n}"}],"_postman_id":"25fedde0-7d9a-4bda-b259-c4d057faff91"},{"name":"Edit Status Case","id":"441f4aab-4cf6-496e-ba82-662bd682b63b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"caseStatusId\": 4\n}","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases/{{CASE_ID}}","description":"

API para editar o status do caso

\n","urlObject":{"protocol":"https","path":["cases","{{CASE_ID}}"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"872f6c72-e5f6-42f1-b462-6c2c791586df","name":"Edit","originalRequest":{"method":"PUT","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases/{{CASE_ID}}"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"caseStatusId\": 3 // 3: aberto, 4: Em andamento, 5: fechado\n}"}],"_postman_id":"441f4aab-4cf6-496e-ba82-662bd682b63b"},{"name":"Add task on case","id":"bad981ee-5485-4b67-9b1b-85c0204280c4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"caseId\": 45,\n \"actionId\": \"2115356\",\n \"actionType\": \"chat\"\n}","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases-feed/link-action","description":"

Adicionar atendimento ao caso

\n","urlObject":{"protocol":"https","path":["cases-feed","link-action"],"host":["cases","opens","com","br"],"query":[],"variable":[]}},"response":[{"id":"611bf08a-2302-4cd8-aa2f-c2c036739050","name":"Create Case","originalRequest":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cases.opens.com.br/cases-feed/link-action?api_token=YOUR_TOKEN_ID","protocol":"https","host":["cases","opens","com","br"],"path":["cases-feed","link-action"],"query":[{"key":"api_token","value":"YOUR_TOKEN_ID","type":"text"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"caseId\": 45,\n \"actionId\": \"2115356\",\n \"actionType\": \"chat\" // Valores permitidos: chat, call, task\n}"}],"_postman_id":"bad981ee-5485-4b67-9b1b-85c0204280c4"},{"name":"Get tasks on case","id":"ce73f708-a0f5-475d-96cc-a2adf4490b37","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":false},"method":"GET","header":[],"body":{"mode":"raw","raw":"[\n {\n \"id\": 39,\n \"caseId\": 45,\n \"callId\": null,\n \"conversationId\": \"263817\",\n \"taskId\": null,\n \"actionType\": 3,\n \"createdAt\": \"2024-03-07T18:41:25.080Z\",\n \"updatedAt\": \"2024-03-07T18:41:25.080Z\",\n \"actionTypeId\": {\n \"name\": \"chat\"\n },\n \"case\": {\n \"title\": \"teate\",\n \"description\": \"kwskwhskws\",\n \"customerId\": \"e5f31829-5150-4c0d-8a4b-337f18e02807\",\n \"createdBy\": \"a90e6baa-8988-4da0-9088-de7a04ebd855\",\n \"caseStatusId\": 3\n }\n },\n {\n \"id\": 53,\n \"caseId\": 45,\n \"callId\": null,\n \"conversationId\": \"2115356\",\n \"taskId\": null,\n \"actionType\": 3,\n \"createdAt\": \"2024-11-05T19:48:29.228Z\",\n \"updatedAt\": \"2024-11-05T19:48:29.228Z\",\n \"actionTypeId\": {\n \"name\": \"chat\"\n },\n \"case\": {\n \"title\": \"teste\",\n \"description\": \"kwskwhskws\",\n \"customerId\": \"e5f31829-5150-4c0d-8a4b-337f18e02807\",\n \"createdBy\": \"a90e6baa-8988-4da0-9088-de7a04ebd855\",\n \"caseStatusId\": 3\n }\n }\n]","options":{"raw":{"language":"json"}}},"url":"https://cases.opens.com.br/cases-feed?caseId={{CASE_ID}}","description":"

Listar atendimentos vinculados ao caso

\n","urlObject":{"protocol":"https","path":["cases-feed"],"host":["cases","opens","com","br"],"query":[{"key":"caseId","value":"{{CASE_ID}}"}],"variable":[]}},"response":[{"id":"86eb2eb3-6ea4-42b2-95a9-a3efacf37660","name":"Get tasks on case","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\n \"tagId\":16,\n \"tagName\":\"Agile - Cliente Identificado\",\n \"companyId\":\"{{COMPANY_ID}}\",\n \"chatRoomId\":CHAT_ROOM_ID\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://cases.opens.com.br/cases-feed?caseId={{CASE_ID}}","protocol":"https","host":["cases","opens","com","br"],"path":["cases-feed"],"query":[{"key":"caseId","value":"{{CASE_ID}}"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 39,\n \"caseId\": 45,\n \"callId\": null,\n \"conversationId\": \"263817\",\n \"taskId\": null,\n \"actionType\": 3,\n \"createdAt\": \"2024-03-07T18:41:25.080Z\",\n \"updatedAt\": \"2024-03-07T18:41:25.080Z\",\n \"actionTypeId\": {\n \"name\": \"chat\"\n },\n \"case\": {\n \"title\": \"teate\",\n \"description\": \"kwskwhskws\",\n \"customerId\": \"e5f31829-5150-4c0d-8a4b-337f18e02807\",\n \"createdBy\": \"a90e6baa-8988-4da0-9088-de7a04ebd855\",\n \"caseStatusId\": 3\n }\n },\n {\n \"id\": 53,\n \"caseId\": 45,\n \"callId\": null,\n \"conversationId\": \"2115356\",\n \"taskId\": null,\n \"actionType\": 3,\n \"createdAt\": \"2024-11-05T19:48:29.228Z\",\n \"updatedAt\": \"2024-11-05T19:48:29.228Z\",\n \"actionTypeId\": {\n \"name\": \"chat\"\n },\n \"case\": {\n \"title\": \"teate\",\n \"description\": \"kwskwhskws\",\n \"customerId\": \"e5f31829-5150-4c0d-8a4b-337f18e02807\",\n \"createdBy\": \"a90e6baa-8988-4da0-9088-de7a04ebd855\",\n \"caseStatusId\": 3\n }\n }\n]"}],"_postman_id":"ce73f708-a0f5-475d-96cc-a2adf4490b37"}],"id":"3c287f7f-fec7-4d66-ad83-918ebad46d37","_postman_id":"3c287f7f-fec7-4d66-ad83-918ebad46d37","description":"","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]},"isInherited":true,"source":{"_postman_id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","id":"fd7812ed-5214-41ab-a61f-45a8afbc4a17","name":"Yunique APIs","type":"collection"}}}],"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"api_token"},{"key":"value","value":"YOUR_TOKEN_ID"}]}},"event":[{"listen":"prerequest","script":{"id":"ef4304f5-43b7-4308-ae16-3ebae40bd8ee","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"746ac9e7-50b7-457a-a691-811fcfb08b18","type":"text/javascript","exec":[""]}}],"variable":[{"key":"YUNIQUE_SERVICE_TOKEN","value":"YOUR_TOKEN"},{"key":"YUNIQUE_PROD_TOKEN","value":"YOUR_TOKEN"},{"key":"YUNIQUE_USER_NAME","value":"YOUR_USERNAME","type":"string"},{"key":"YUNIQUE_USER_PASSWORD","value":"YOUR_PASSWD","type":"string"},{"key":"YUNIQUE_CLIENT_TOKEN","value":"YOUR_TOKEN","type":"string"},{"key":"YUNIQUE_USER_TOKEN","value":"YOUR_SESSION_TOKEN"},{"key":"YUNIQUE_COMPANY_ID","value":"YOUR_COMPANY_ID"},{"key":"YUNIQUE_QUEUE","value":"QUEUE_NAME"},{"key":"YUNIQUE_TOKEN_ID","value":"YOUR_TOKEN_ID"},{"key":"YUNIQUE_CHAT_ROOMID","value":"CHAT_ROOM_ID"},{"key":"CONTACT_ID","value":"CONTACT_UUID"},{"key":"USER_UUID","value":"USER_UUID"},{"key":"YUNIQUE_CHAT_CONFIG_ID","value":"CHAT_CONFIG_ID"},{"key":"YUNIQUE_USER_UUID","value":"USER_UUID"},{"key":"CALL_UNIQUEID","value":"1688414516.129"},{"key":"DEST_PHONE_NUMBER","value":"PHONE_NUMBER","type":"string"},{"key":"YUNIQUE_META_CONFIGID","value":"YUNIQUE_META_CONFIGID","type":"string"},{"key":"YUNIQUE_TEMPLATE_NAME","value":"YUNIQUE_TEMPLATE_NAME","type":"string"},{"key":"ACTIVITY_TYPE","value":"Phone"},{"key":"EXTENSION","value":"1025"},{"key":"YUNIQUE_USER_ID_LIST","value":"YOUR_USER_UUID_LIST"},{"key":"YUNIQUE_TEMPLATE_ID","value":"YUNIQUE_TEMPLATE_ID","type":"string"},{"key":"WABA_PHONE_ID","value":"YOUR_WABA_PHONE_ID","type":"string"}]}

Token de Sessão

Token de Serviço

Retrieve a Widgets list

Response format

Retrieve a List of Whatsapp Numbers Configurations

Response format

Retrieve Company Users

Response

Identificação de Chat para o Contato

Configurando Webhooks no Yunique

Instalando no Aplicativo mobile

Paramêtros adicionais

Observação para uso do widget em aplicativos

Personalizando o comportamento do Widget